Senior Resident Liaison Officer
1 month ago
Senior Resident Liaison Officer
Permanent
Birmingham
£33k Salary + £250 p/month car allowance
42.5 hours
An amazing opportunity has arisen for an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business on a permanent basis, to help support the customers throughout adaptations and disruptive repairs to their homes.
The Senior Resident Liaison Officer duties will be:
• Visiting residents homes when required and dealing with their needs and queries
• Dealing with complaints, ensuring they are registered and reported within company guidelines
• Ensure all complaints are investigated and resolved in a timely manner within company targets and liaising with residents of their outcome
• Keeping the complaint log up to date and creating reports to ensure the service is continually improved
• Scheduling appointments for additional works if necessary and monitoring to ensure they are carried out to the residents satisfaction
• Liaising with the Resident Liaison Manager and regional manager if goodwill gestures or compensation are required.
• Overseeing the resident surveys, making sure they are being completed and recorded in order to create monthly reports highlighting any actions that need to be addressed and following them up until completion
• Being part of monthly meetings with the contract team and supplying reports detailed above
• Ensuring all reports of improvement are reported to the Customer Service Manager in order for processes to be streamlined
• Plan and attend resident surgeries, consultation events and association meetings when required
• Assisting vulnerable people to enable them to report repairs
• Working with vulnerable residents and liaising with housing officers and support services when needed and ensure the identified vulnerabilities are logged within the company system
• Working with the Community Teams to organise volunteering and fund raising events
• Complete daily work sheets, making sure to detail visits with residents and clients
• Working collaboratively with the team by inputting ideas and suggestions to help the company improve their services
• Comply with and uphold the companies policies and procedures
• Working with the team to take on any ad-hoc duties for the smooth running of the division
• Undertake any other ad hoc duties necessary for the smooth running of the planned maintenance division.
As a Resident Liaison Officer you will need:
• Flexibility when it comes to travel as you will be travelling to multiple residents properties daily
• Experience within a similar role in a social or local authority housing setting
• Proven ability to communicate effectively with customers who may be dissatisfied, and to manage expectations where appropriate
• Experience of using IT systems for job management along with excellent EXCEL skills as you will be using spreadsheets frequently
• Good knowledge of planned maintenance services in housing to include regulation, legislation and best practice
• Proven track record of delivering against targets and KPI’s
• Full UK Driving Licence
• Enhanced DBS in place or willing to undertake one prior to starting
• Must own an Android or IOS phone which will be used as part of your role (£20 monthly payment will be given for use of own device)
The successful Resident Liaison Officer must have a calm and understanding manner due to the nature of the role. You must be experienced in complaint resolution and have worked in a social housing setting. In addition to the competitive salary, you will receive £250 p/month car allowance and £20 p/month towards use of your personal phone, 22 days holiday plus Bank Holidays, amongst many other fantastic company benefits.
Please speak to Jess and send your CV to (url removed) or call the office on (phone number removed) to discuss your application with a view to getting you started (subject to experience and telephone interview)
Zeal Recruitment are acting as an Employment Agency of behalf of the client, we offer both temporary and permanent placements to clients within the Construction industry to include, M&E, Building Services, Construction of onsite and offsite, Trades & Labour and office support.
Skills Required
Leadership skills, organised, punctual, approachable, good knowledge of planned maintenance, positive attitude
Qualifications Required
• Flexibility when it comes to travel as you will be travelling to multiple residents properties daily
• Experience within a similar role in a social or local authority housing setting
• Proven ability to communicate effectively with customers who may be dissatisfied, and to manage expectations where appropriate
• Experience of using IT systems for job management along with excellent EXCEL skills as you will be using spreadsheets frequently
• Good knowledge of planned maintenance services in housing to include regulation, legislation and best practice
• Proven track record of delivering against targets and KPI’s
• Full UK Driving Licence
• Enhanced DBS in place or willing to undertake one prior to starting
• Must own an Android or IOS phone which will be used as part of your role (£20 monthly payment will be given for use of own device)
Keywords
Senior Resident Liaison Officer, RLO, Resident Liaison Officer, TLO, Senior Tenant Liaison Officer
-
Senior Resident Liaison Officer
4 weeks ago
Oldbury, West Midlands, United Kingdom Zeal recruitment Full timeSenior Resident Liaison Officer Permanent Birmingham £33k Salary + £250 p/month car allowance 42.5 hours An amazing opportunity has arisen for an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business on a permanent basis, to help support the customers throughout adaptations and disruptive repairs to their...
-
Resident Liaison Officer
5 months ago
Oldbury, United Kingdom Axis Europe Full time**Role**: Delivering the Difference - The Key to R&M’s success is the continuous improvement of our services in response to resident’s feedback; ensuring residents are fully involved in decision making processes affecting their homes. Axis RLO’s are customer focussed and provide a one-stop contact point, empowering residents to feel respected and...
-
Customer Service Liaison Officer
3 weeks ago
Oldbury, Sandwell, United Kingdom Zeal recruitment Full timeJob Title: Senior Resident Liaison OfficerJob Summary: We are seeking an experienced and enthusiastic Senior Resident Liaison Officer to join our team on a permanent basis. The successful candidate will be responsible for supporting customers throughout adaptations and disruptive repairs to their homes.Key Responsibilities:Visiting residents' homes when...
-
Building Liaison Officer
1 week ago
Oldbury, Sandwell, United Kingdom Zeal recruitment Full timeResident Liaison OfficerRole OverviewZeal Recruitment is seeking an enthusiastic and experienced Senior Resident Liaison Officer to join a well-established business on a permanent basis. The successful candidate will be responsible for supporting customers throughout adaptations and disruptive repairs to their homes.Key Responsibilities:Visiting residents'...
-
Customer Service Liaison
3 weeks ago
Oldbury, Sandwell, United Kingdom Zeal Recruitment Full timeJob Summary: We are seeking an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business on a permanent basis. The ideal candidate will have a strong background in customer service and be able to effectively communicate with residents and staff.Main Responsibilities:• Visiting residents' homes when required and...
-
Contract Liaison Officer
4 weeks ago
Oldbury, West Midlands, United Kingdom Zeal recruitment Full timeSenior Resident Liaison Officer Permanent Birmingham £33k Salary + £250 p/month car allowance 42.5 hours An amazing opportunity has arisen for an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business on a permanent basis, to help support the customers throughout adaptations and disruptive repairs to their...
-
Building Liaison Officer
4 weeks ago
Oldbury-on-Severn, South Gloucestershire, United Kingdom Zeal recruitment Full timeSenior Resident Liaison OfficerA permanent opportunity has arisen for an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business, supporting customers throughout adaptations and disruptive repairs to their homes.Key Responsibilities:Visiting residents' homes when required, dealing with their needs and queries.Dealing...
-
Customer Liaison Officer
2 months ago
Oldbury, United Kingdom CV-Library Full timeJob Summary: We are looking for a proactive and dedicated Customer Liaison Officer (CLO) to serve as the primary point of contact for residents and stakeholders in the Midlands area. The ideal candidate will possess strong communication skills and a solid understanding of the social housing sector, particularly in HVAC and renewable energy projects. Key...
-
Customer Services Officer
7 months ago
Oldbury, United Kingdom Concept Housing Association Full timeDo you pride yourself on providing a compassionate and effective customer experience within a Supported Housing setting? We are looking for an experienced, resident centric Customer Service Officer (CSO) to join us to deliver a proactive and responsive experience to our residents, providers and stakeholders. Our Customer Service Officers provide a critical...
-
Race Officer
7 months ago
Oldbury, United Kingdom Concept Housing Association Full timeWe have an exciting opportunity for a Housing professional to join us as Resident and Community Engagement Officer. Within this role you will provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement. You will need to have the ability to build and maintain effective...
-
Qualified Education
5 months ago
Oldbury, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeTRAINING & DEVELOPMENT Ensure the development of clinical skills of staff within a given specified Development Zone of responsibility; ensuring key development performance indicators are met. Be responsible for a case load of staff for a given Development Zone, identifying training needs and assessment in liaison with locality managers. Provide clinical and...
-
Senior Data Administrator
5 months ago
Oldbury, United Kingdom SGS Full time**Company Description** We are delighted that you're thinking about a career with SGS! We currently have an exciting opportunity at SGS for a Senior Data Administrator to join our highly successful certification division. As the world's leading testing, inspection, and certification company, we, SGS, provide value to society by enabling a better, safer,...
-
Income Recovery Officer
5 months ago
Oldbury, United Kingdom Major Recruitment Oldbury Full timeMajor Recruitment Oldbury is delighted to be recruiting for an Income Recovery Officer for a well-known established public sector organisation. You will undertake the effective collection of current and former tenant arrears as well as the recovery of other related debts due to the organisation. To monitor arrears cases in accordance with the relevant...
-
Senior Quality Coordinator
5 months ago
Oldbury, United Kingdom SGS Full time**Company Description** We are delighted that you're thinking about a career with SGS! We currently have an exciting opportunity at SGS for a Senior Quality Coordinator to join our highly successful certification division. As the world's leading testing, inspection, and certification company, we, SGS, provide value to society by enabling a better, safer,...
-
Customer Engagement Officer
6 months ago
Oldbury, United Kingdom Community Partnership Personnel Full timeThink Community Partnership are currently working with an established provider of affordable housing in Birmingham to recruit for a Customer Engagement Officer. As a permanent member of staff, the Customer Engagement Officer will have responsibility for communications between the organisation and its residents. **Responsibilities**: - Address customer...
-
Office Administrator
5 months ago
Oldbury, United Kingdom Toplabs Prosthetics Full time**Job description** Toplabs Prosthetics are seeking a full-time marketing and finance administrator to join our team. We are looking for someone with **preferred **experience in the dental laboratory industry. As a marketing and finance administrator working full-time, you will be responsible for contributing to overall success of a high-performing...
-
Office Administrator
6 months ago
Oldbury, United Kingdom Toplabs Prosthetics Full time**Job description** Toplabs Prosthetics are seeking a full-time marketing and finance administrator to join our team. We are looking for someone with **preferred **experience in the dental laboratory industry. As a marketing and finance administrator working full-time, you will be responsible for contributing to overall success of a high-performing...
-
Office Administrator
5 months ago
Oldbury, United Kingdom Toplabs Prosthetics Full time**Job description** Toplabs Prosthetics are seeking a full-time marketing and finance administrator to join our team. We are looking for someone with **preferred **experience in the dental laboratory industry. As a marketing and finance administrator working full-time, you will be responsible for contributing to overall success of a high-performing...
-
Office Administrator
6 months ago
Oldbury, United Kingdom Toplabs Prosthetics Full time**Job description** Toplabs Prosthetics are seeking a full-time marketing and finance administrator to join our team. We are looking for someone with **preferred **experience in the dental laboratory industry. As a marketing and finance administrator working full-time, you will be responsible for contributing to overall success of a high-performing...
-
Office Administrator
6 months ago
Oldbury, United Kingdom Toplabs Prosthetics Full time**Job description** Toplabs Prosthetics are seeking a full-time marketing and finance administrator to join our team. We are looking for someone with **preferred **experience in the dental laboratory industry. As a marketing and finance administrator working full-time, you will be responsible for contributing to overall success of a high-performing...