Customer Engagement Officer
7 months ago
Think Community Partnership are currently working with an established provider of affordable housing in Birmingham to recruit for a Customer Engagement Officer.
As a permanent member of staff, the Customer Engagement Officer will have responsibility for communications between the organisation and its residents.
**Responsibilities**:
- Address customer inquiries and resolve issues in a timely and professional manner
- Maintain accurate and detailed customer records through data entry
- Collaborate with other team members to ensure customer satisfaction
- Analyse customer feedback to identify areas for improvement
- Develop and maintain relationships with key partners of the organisation
- Sign post residents to external services where appropriate
**Experience**:
- Exposure to working in a housing association, local authority or charity setting
- Excellent verbal and written communication skills
- Access to a vehicle to establish a presence for the organisation within local communities
If you are a motivated individual with a passion for providing outstanding customer service, we would love to hear from you.
Please note that we do have a referral scheme that offers you up to £250.00 in vouchers for each successful referral*
Think Community Partnership are a specialist consultancy that provide temporary and permanent recruitment solutions to housing professionals across the Midlands.
If you're interested in hearing about our current opportunities within the industry, please contact our office on 0121 820 2088.
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£29,000.00 per year
**Benefits**:
- Company pension
- Flexitime
- On-site parking
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Oldbury: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Oldbury
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