Patient Experience Support Officer

3 weeks ago


Oldbury, United Kingdom DHU Healthcare Full time

Support the Patient Involvement and Experience Manager and Patient Involvement and Experience Officer in delivering DHUs strategy around patient engagement and experience. Support the Patient Involvement and Experience Manager with any public engagement and involvement activities as directed. Support the Patient Involvement and Experience Officer with any public involvement in DHUs Observe and Act assessments and quality walkarounds. Support with gaining new and innovative ways to actively involve people who use our services.

Facilitate the process for raising purchase order numbers for team activities. Support with the DHU PEET newsletters, i.e., put out a call for articles, help with identifying stories that are relevant for inclusion, support with editing, proof reading, and coordinating the design. Support and facilitate online meetings, such as focus groups etc. as required, using involvement tools such as Slido and break out rooms to promote interaction when appropriate.

Support with the admin and planning for events. Support with the development and maintenance of DHUs Patient Engagement and Experience Teams online presence through its intranet, website, and social media networks, and exploring and developing further digital enabler to support the teams work.



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