Systems Support Administrator
3 weeks ago
Company Description
We are delighted that you're thinking about a career with SGS
We currently have an exciting opportunity at SGS for an **Systems Support **Administrator** **to join our highly successful certification division.
SGS are the global leader and innovator in inspection, verification, testing and certification services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company.
**Job Description**:
- ** Job Title**: Administrator (Systems Support)
- ** Job Type**:Permanent
- ** Hours**: 37.5 hours per week
- ** Job Location**: Oldbury (Office Based)
- ** Salary** £21,255
**Benefits / perks**:
- Private Medical Cover after one year of employment
- 4-8% matching company pension contributions
- 4x Life Assurance
- 24 days Annual Leave (increasing with service) plus bank holidays
- Birthday day off
- Enhanced maternity/paternity and adoption pay
- Length of Service Awards
- Health & Wellbeing initiatives
- Christmas Vouchers
**More importantly, on top of the brilliant benefits, a career at SGS offers stability, secure employment, a friendly and supportive culture, and the opportunity to learn, grow and be part of our ambition to make a difference**
As part of the role you will be responsible for supporting and assisting the Local Super User and System and Processes Manager with the effective monitoring of systems data. This will also include the provision of data to external bodies and internal users in a timely and accurate manner.
Other duties include:
- Provide end user support and assistance to problem resolution by logging appropriate actions with systems Helpdesk.
- Maintain the general web user manual to ensure accuracy for training purposes’ and data entry quality and competence of end users.
- User acceptance testing with new or changed information systems or databases.
- Implement corrective action as required to maintain or improve operating systems.
- Support the testing and implementation of new knowledge databases to ensure effective operations of business and ongoing profitability.
**Qualifications**:
To be successful in this position you'll have:
- GCSE Level Maths/English (or equivalent)
- Good Microsoft Office experience (specifically Excel and Word)
- Customer service experience
- General administrative and office skills
Additional Information
You will be working alongside a small team, to help deal with any issues and enquiries, supporting the internal employees with system processes.
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