Customer Experience Associate
2 days ago
We are Motorpoint, the UK's leading car retailer offering a wide range of nearly new vehicles.
Our focus is on delivering exceptional customer choice, quality, service, and value through various channels.
Whether you prefer to shop online or in-store, we aim to provide an outstanding experience for our customers.
About the RoleThis position plays a vital role in supporting our sales team.
- Deliver excellent customer service to exceed expectations, mainly over the phone and also face-to-face.
- Manage administrative tasks such as pre and post-collection queries and issues, utilizing empathy and efficiency to resolve customer complaints.
- Utilize our CRM system daily to create customer cases and ensure actions are taken until the issue is resolved.
- Contact relevant internal parties to process enquiries and complaints correctly.
- Collaborate with the team to meet customer service targets every month.
A valid UK driving license is essential. We seek individuals committed to providing great customer service and possessing strong people, communication, and organizational skills.
Estimated Salary Range: £24,000 - £28,000 per annumBenefits:- Paid time off every month to pursue hobbies.
- 28 days holiday plus additional days off for life events.
- Holidays for length of service.
- Long service awards.
- Staff discounts on cars and finance options.
- Discounts & cash back at high street retailers & restaurants through 'My M.O.T'.
- Cycle to work scheme.
- Pension scheme.
- Enhanced parental leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Sharesave scheme (SAYE).
-
Customer Experience Optimiser
3 weeks ago
Oldbury, Sandwell, United Kingdom The AA Full timeCompany OverviewThe AA, a leading motoring organisation, offers a range of products and services to millions of customers. As a Customer Journey Analyst, you will play a crucial role in enhancing our customer journeys.Earn an estimated £43,000 - £55,000 per year, depending on experience and qualifications.
-
Customer Experience Representative
3 weeks ago
Oldbury, Sandwell, United Kingdom Next Full timeJob Overview:">">We are seeking a Customer Experience Representative to join our team, providing exceptional customer service and driving sales.">As a Sales Team Member, you will work collaboratively with colleagues, leveraging your excellent communication skills and friendly demeanor.">The successful candidate will take ownership of personal development,...
-
In-Store Operations Manager
4 weeks ago
Oldbury, Sandwell, United Kingdom Sainsbury's Full timeCustomer Service ExcellenceSainsbury's is a leading food retailer with a strong commitment to customer service. We're currently seeking an In-Store Operations Manager - Customer Experience to join our team in Oldbury, UK.About the Role:We're looking for a highly motivated and experienced professional to lead our customer experience efforts in-store. As an...
-
Oldbury, Sandwell, United Kingdom Sainsbury's Supermarkets Ltd Full timeWelcome to Sainsbury's Supermarkets Ltd, where we're passionate about delivering exceptional customer experiences. We're seeking a seasoned Customer Experience and Team Leadership Specialist to join our team in Oldbury Store.About the RoleThis is an exciting opportunity for you to take on a well-balanced management role with clear accountability. As a...
-
Order Fulfillment Associate
2 weeks ago
Oldbury, Sandwell, United Kingdom First Call Contract Services Full timeFirst Call Contract Services is a leading employer in its field, offering exciting opportunities for talented individuals to join our team in Hereford. As an Order Fulfillment Associate, you will be responsible for Picking and Packing Orders, Replenishing Stock, Preparing Shipments for Dispatch, and other key tasks.No experience is necessary; we provide full...
-
Customer Service and Sales Associate
4 weeks ago
Oldbury, Sandwell, United Kingdom Next Full timeAbout NextNext is a fast-paced retail company that prioritizes offering outstanding service to its customers. We are committed to investing in the development of our team members from day one.Job OverviewThis role involves working as part of a dynamic store team, focusing on providing excellent stock operations and customer service. In return for supporting...
-
Omnichannel Experience Manager
2 weeks ago
Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full timeAbout the RoleMotorpoint Ltd is seeking a highly skilled Omnichannel Experience Manager to join our team. This role will be responsible for delivering fantastic customer experiences across all touchpoints, from initial contact to post-purchase support.Key ResponsibilitiesDevelop and implement strategies to enhance customer satisfactionCollaborate with...
-
Senior Development Associate
1 week ago
Oldbury, Sandwell, United Kingdom Niyaa People Ltd Full timeAbout the RoleNiyaa People Ltd is seeking an experienced Senior Development Associate to join their team on a permanent basis. The successful candidate will work closely with the Head of Development to deliver an excellent development programme, with a focus on new build initiatives.This is a fantastic opportunity for someone looking to develop their skills...
-
Customer Journey Specialist
4 weeks ago
Oldbury, Sandwell, United Kingdom The AA Full timeCustomer Journey AnalystAt The AA, we are seeking a Customer Journey Analyst to play a crucial role in mapping, analysing, and enhancing our customer journeys. This position is ideal for a detail-oriented individual with excellent analytical skills and a passion for customer service.Key Responsibilities:Map and analyse customer journeys to identify areas for...
-
Customer Service Lead
2 weeks ago
Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full timeJob SummaryWe are seeking an experienced Customer Service Lead to join Motorpoint Ltd as a key member of our team. The successful candidate will lead the customer service delivery, resolving issues promptly and exceeding customer expectations.Main ResponsibilitiesOversee the vehicle handover process, including paperwork, finance sign-ups, and vehicle...
-
Oldbury, Sandwell, United Kingdom CV Library Full timeCV Library have partnered with a prestigious client to recruit a highly skilled Heating Engineer for domestic housing associations based in Birmingham.This exciting role offers an attractive basic salary of £36,000 per annum, plus overtime opportunities up to £45,000 per annum. The ideal candidate will have experience in servicing and breakdowns of gas...
-
Customer Engagement Expert
2 days ago
Oldbury, Sandwell, United Kingdom Land Rover Full timeJoin Our Team as a Brand Expert/Trainee SalesSytner Oldbury is looking for a dedicated and customer-orientated individual to join their team as a Brand Expert/Trainee Sales.In this role, you will be responsible for engaging with customers, understanding their needs, and delivering exceptional customer service to drive sales and enhance the overall customer...
-
Customer Service Representative
2 days ago
Oldbury, Sandwell, United Kingdom Zeal recruitment Full timeRole OverviewWe are seeking a highly skilled Customer Service Representative to join our team in Birmingham. The successful candidate will be responsible for providing exceptional customer service, resolving complaints, and ensuring the highest level of satisfaction for our residents.Key Responsibilities:Visiting residents' homes, dealing with their needs,...
-
Sales Team Associate
3 weeks ago
Oldbury, Sandwell, United Kingdom Next Full timeAbout the Role:">">Provide exceptional customer service, ensuring a seamless shopping experience and helping customers find the perfect products.">Share product knowledge and passion with customers, driving sales and enhancing their shopping experience.">Work collaboratively in various store areas, including sales floors, stockrooms, and delivery processing,...
-
Sales and Customer Service Professional
2 days ago
Oldbury, Sandwell, United Kingdom Aspion Search Full timeJob OverviewWe are seeking a highly motivated Sales Administrator to join our team at Aspion Search in Oldbury. As a key member of our sales team, you will play a crucial role in supporting the sales team in achieving their goals.Key Responsibilities:Providing administrative support to the sales team, including order processing, tracking, and managing...
-
Omnichannel Customer Service Specialist
2 days ago
Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full timeWe are seeking a highly motivated individual to join our sales support team at Motorpoint Ltd.This role offers a fantastic opportunity to deliver exceptional customer experiences and contribute to the growth of our business.The ideal candidate will possess excellent communication and interpersonal skills, be able to work effectively in a team environment,...
-
Logistics and Wholesale Management
1 day ago
Oldbury, Sandwell, United Kingdom Rem Associates Ltd. Full timeRem Associates Ltd. is recruiting for a Drinks Distribution Operations Manager to oversee the day-to-day operations of their depot.About the Company:We are a leading wholesaler in the industry, and we are looking for a highly skilled individual to join our team.Job Description:Achievement of operational performance as defined by customer contract and...
-
Sodexo Culinary Associate
3 weeks ago
Oldbury, Sandwell, United Kingdom Sodexo Full timeSodexo is seeking an experienced Cooking Professional to join our team at Sycamore Lodge Approved Premises. As a key member of our culinary team, you will be responsible for planning, preparing, and serving meals to our residents.About the Role:You will work closely with our catering supervisor to ensure smooth kitchen operations, maintain high standards of...
-
Warehouse Logistics Specialist
2 weeks ago
Oldbury, Sandwell, United Kingdom First Call Contract Services Full timeWe are seeking a skilled Warehouse Logistics Specialist to join our team at First Call Contract Services in Hereford. As an Order Fulfillment Associate, you will play a critical role in ensuring the smooth operation of our warehouse.No prior experience is required; we provide comprehensive support to help you succeed in your new role. Our company values...
-
Production Engineering Manager
5 days ago
Oldbury, Sandwell, United Kingdom Jonathan Lee Recruitment Ltd Full timeJob DescriptionWe are seeking a skilled Production Engineering Manager to join our team in Oldbury. The successful candidate will be responsible for developing and implementing new and improved manufacturing processes, procedures, and equipment.The ideal candidate will have strong leadership skills and experience in supervising a small team of Operatives....