Customer Journey Specialist

4 days ago


Oldbury, Sandwell, United Kingdom The AA Full time
Customer Journey Analyst

At The AA, we are seeking a Customer Journey Analyst to play a crucial role in mapping, analysing, and enhancing our customer journeys. This position is ideal for a detail-oriented individual with excellent analytical skills and a passion for customer service.

Key Responsibilities:

  • Map and analyse customer journeys to identify areas for improvement.
  • Develop and implement strategies to enhance the customer experience.
  • Collaborate with cross-functional teams to drive journey optimisation.
  • Analyse customer feedback and data to inform business decisions.

Requirements:

  • 2+ years of experience in a customer-facing role.
  • Excellent communication and analytical skills.
  • Ability to work independently and collaboratively.
  • Familiarity with customer journey mapping tools and techniques.

We offer a competitive salary, 25 days annual leave, and a range of benefits, including free AA breakdown membership and a pension scheme. If you are passionate about delivering exceptional customer experiences, please apply.



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