Customer Journey Specialist
4 days ago
At The AA, we are seeking a Customer Journey Analyst to play a crucial role in mapping, analysing, and enhancing our customer journeys. This position is ideal for a detail-oriented individual with excellent analytical skills and a passion for customer service.
Key Responsibilities:
- Map and analyse customer journeys to identify areas for improvement.
- Develop and implement strategies to enhance the customer experience.
- Collaborate with cross-functional teams to drive journey optimisation.
- Analyse customer feedback and data to inform business decisions.
Requirements:
- 2+ years of experience in a customer-facing role.
- Excellent communication and analytical skills.
- Ability to work independently and collaboratively.
- Familiarity with customer journey mapping tools and techniques.
We offer a competitive salary, 25 days annual leave, and a range of benefits, including free AA breakdown membership and a pension scheme. If you are passionate about delivering exceptional customer experiences, please apply.
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