In-Store Operations Manager
2 days ago
Customer Service Excellence
Sainsbury's is a leading food retailer with a strong commitment to customer service. We're currently seeking an In-Store Operations Manager - Customer Experience to join our team in Oldbury, UK.
About the Role:
We're looking for a highly motivated and experienced professional to lead our customer experience efforts in-store. As an In-Store Operations Manager - Customer Experience, you will be responsible for ensuring that every customer has an exceptional experience when shopping with us.
Your Key Responsibilities:
- Lead and manage a team of customer-facing colleagues to deliver outstanding customer service
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless execution of customer-focused initiatives
- Monitor and analyze customer feedback to identify areas for improvement
What You'll Need:
- Proven track record of delivering excellent customer service in a retail or hospitality environment
- Strong leadership and management skills, with experience of managing teams
- Ability to develop and implement effective customer service strategies
- Excellent communication and interpersonal skills
What We Offer:
- A competitive salary of £30,250 per annum, based on experience
- A comprehensive benefits package, including pension scheme, life assurance, and income protection insurance
- Ongoing training and development opportunities to help you grow your career
- A supportive and inclusive work environment
About Sainsbury's:
Sainsbury's is a leading food retailer with over 1,400 stores across the UK and Ireland. We're committed to providing our customers with the best possible shopping experience, and we're looking for talented individuals like you to help us achieve this goal.
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