In-Store Operations Manager

2 days ago


Oldbury, Sandwell, United Kingdom Sainsbury's Full time

Customer Service Excellence

Sainsbury's is a leading food retailer with a strong commitment to customer service. We're currently seeking an In-Store Operations Manager - Customer Experience to join our team in Oldbury, UK.

About the Role:

We're looking for a highly motivated and experienced professional to lead our customer experience efforts in-store. As an In-Store Operations Manager - Customer Experience, you will be responsible for ensuring that every customer has an exceptional experience when shopping with us.

Your Key Responsibilities:

  • Lead and manage a team of customer-facing colleagues to deliver outstanding customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless execution of customer-focused initiatives
  • Monitor and analyze customer feedback to identify areas for improvement

What You'll Need:

  • Proven track record of delivering excellent customer service in a retail or hospitality environment
  • Strong leadership and management skills, with experience of managing teams
  • Ability to develop and implement effective customer service strategies
  • Excellent communication and interpersonal skills

What We Offer:

  • A competitive salary of £30,250 per annum, based on experience
  • A comprehensive benefits package, including pension scheme, life assurance, and income protection insurance
  • Ongoing training and development opportunities to help you grow your career
  • A supportive and inclusive work environment

About Sainsbury's:

Sainsbury's is a leading food retailer with over 1,400 stores across the UK and Ireland. We're committed to providing our customers with the best possible shopping experience, and we're looking for talented individuals like you to help us achieve this goal.


  • Store Team Associate

    4 weeks ago


    Oldbury, Sandwell, United Kingdom Next Full time

    About the Role:We are seeking a highly organized and efficient Stock Team Member to join our team at Next. As a key member of our store team, you will be responsible for locating, packing, and promptly processing stock to ensure it is beautifully presented to our customers.Key Responsibilities:Accurately process stock quickly and to the highest standard,...


  • Oldbury, Sandwell, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a skilled and experienced Nightshift Manager to join our team at Sainsbury's. As a Nightshift Manager, you will be responsible for leading a team of managers and ensuring the smooth operation of our store during night shifts.Key ResponsibilitiesLead a team of managers to achieve store objectives and improve customer...

  • Operations Manager

    2 weeks ago


    Oldbury, Sandwell, United Kingdom CitySprint Full time

    Job DescriptionAt CitySprint, we are committed to providing excellent courier services to our customers. We are seeking an experienced Operations Manager to oversee the day-to-day operations at our Hub site, ensuring compliance with customer Service Level Agreements (SLAs) and Health and Safety standards.As an Operations Manager, you will support the Hub...

  • Operations Manager

    2 weeks ago


    Oldbury, Sandwell, United Kingdom CitySprint Full time

    {"Job Title: Hub Manager"}About the Role:In this exciting opportunity, you will be responsible for overseeing all operational functions within the Out of Home (OOH) Hub Operation at CitySprint. As a key member of our team, you will develop and support the operations management team to achieve strategic objectives, drive revenue growth, meet Service Level...

  • Operations Manager

    2 weeks ago


    Oldbury, Sandwell, United Kingdom CitySprint Full time

    Job Title: Hub ManagerAbout the Role:We are seeking a skilled and motivated Hub Manager to join our team at CitySprint.Key Responsibilities:Manage and exceed financial targets through continuous budget review and monitoring.Review operational statistics and processes to identify efficiencies and improve productivity.Control customer return volumes in line...


  • Oldbury, Sandwell, United Kingdom CitySprint Full time

    Job Title: Hub Manager CitySprint is seeking a highly skilled and experienced Hub Manager to oversee all operational functions within the Out of Home (OOH) Hub Operation. Main Responsibilities: Manage and exceed all financial targets (revenue, profit, EBITDA) through continuous budget review and monitoring. Review operational statistics and...


  • Oldbury, Sandwell, United Kingdom CitySprint Full time

    Job DescriptionWe are seeking a highly skilled and experienced Operational Excellence Manager to oversee all operational functions within our Out of Home (OOH) Hub Operation.About UsCitySprint is on a fast track to become the UK's leading courier services provider, dominating the same-day service areas. We achieve this through regular investment in our...


  • Oldbury, Sandwell, United Kingdom CitySprint Full time

    About UsCitySprint is a leading courier services provider in the UK, dedicated to delivering exceptional service and quality. We strive to be at the forefront of innovation, always seeking new ways to improve our operations and customer experience.Job SummaryWe are currently seeking a highly skilled Hub Manager to oversee all operational functions within our...


  • Oldbury, Sandwell, United Kingdom CitySprint Full time

    CitySprint is a leading courier services provider on a fast track to success in the UK.We are seeking an Operations Team Leader to oversee all day-to-day operations at our Oldbury Hub site, ensuring compliance with customer SLAs and Health and Safety standards.The successful candidate will support the Hub Manager – Out of Home in establishing a KPI-driven...


  • Oldbury, Sandwell, United Kingdom SGS Full time

    Job Title: Planning and Administration ManagerJob Summary: SGS is seeking an experienced Planning and Administration Manager to lead the contract review, planning & administration teams. The ideal candidate will have a proven track record in resource planning, team management, and operating in a highly regulated environment.Key Responsibilities: Develop and...


  • Oldbury, Sandwell, United Kingdom SGS Full time

    Job OverviewAs a key member of the SGS team, you will be responsible for managing the contract review, planning & administration teams to ensure professional, thorough and efficient operational support services are provided to customers.This role is primarily based in Oldbury, however you will need to travel between sites to manage separate teams.Key...


  • Oldbury, Sandwell, United Kingdom The AA Full time

    We are seeking a skilled Fleet Operations Manager to join our team at The AA. In this role, you will play a vital part in ensuring the efficient management of our vehicle fleet.About the RoleThis is an exciting opportunity to work with our experienced operations team and contribute to the success of our business. As a Fleet Operations Manager, your primary...


  • Oldbury, Sandwell, United Kingdom SGS Full time

    We are a leading testing, inspection, and certification company, SGS, that enables a better, safer, and more interconnected world. Our customer service is at the forefront of everything we do, and we sustain global standards across diverse industries.As a Planning and Administration Manager, you will be responsible for managing the contract review, planning...


  • Oldbury, Sandwell, United Kingdom SGS Full time

    Job Title: Planning and Administration ManagerJob Type: PermanentSalary: £35,000 to £40,000 pa DOEHours: hours per weekJob Location: Office based in OldburyTravel: Required to travel between Oldbury and Frimley to cover teams - Company car providedAs the Planning & Administration Manager for SGS, you will be responsible for overseeing the contract review,...


  • Oldbury, Sandwell, United Kingdom SGS Full time

    As a key member of the SGS team, you’ll oversee the contract review, planning & administration teams to ensure seamless operational support services are delivered to customers.Primary ResponsibilitiesDevelop and maintain resource planning strategies to optimize resource allocation and utilizationEnsure timely and accurate QHSE & special products contract...


  • Oldbury, Sandwell, United Kingdom SGS Full time

    Job Title: Planning and Administration ManagerJob Type: PermanentJob Location: Office based in OldburyTravel: Required to travel between Oldbury and Frimley to cover teams - Company car providedAs the Planning & Administration Manager for SGS, you will be responsible for managing the contract review, planning & administration teams to ensure professional,...


  • Oldbury, Sandwell, United Kingdom SGS Full time

    Job Title: Planning and Administration ManagerJob Type: PermanentSalary: £35,000 to £40,000 pa DOEHours: 37.5 hours per weekJob Location: Office based in OldburyTravel: Required to travel between Oldbury and Frimley to cover teams - Company car providedAs the Planning & Administration Manager for SGS, you will be responsible for managing the contract...


  • Oldbury, Sandwell, United Kingdom SGS Full time

    Job Title: Planning and Administration ManagerJob Type: PermanentSalary: £35,000 to £40,000 pa DOEHours: 37.5 hours per weekJob Location: Office based in OldburyTravel: Required to travel between Oldbury and Frimley to cover teams - Company car providedServing as the Planning & Administration Manager for SGS, you will oversee the contract review, planning...


  • Oldbury, Sandwell, United Kingdom SGS Full time

    We are seeking a highly skilled Planning and Administration Manager to join our team at SGS. As a key member of our operations team, you will be responsible for managing the contract review, planning & administration teams to ensure professional, thorough and efficient operational support services are provided to customers.This role is primarily based in...


  • Oldbury, Sandwell, United Kingdom SGS Full time

    At SGS, we are seeking a highly skilled Planning and Administration Manager to join our team. In this role, you will be responsible for managing the contract review, planning & administration teams to ensure professional, thorough and efficient operational support services are provided to our customers.This is a key leadership position within the company,...