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Operations Team Manager

2 months ago

Oldbury, Sandwell, United Kingdom CitySprint Full time

CitySprint is a leading courier services provider on a fast track to success in the UK.

We are seeking an Operations Team Leader to oversee all day-to-day operations at our Oldbury Hub site, ensuring compliance with customer SLAs and Health and Safety standards.

The successful candidate will support the Hub Manager – Out of Home in establishing a KPI-driven environment focused on service and revenue.

Main Responsibilities
  • Manage, support, and develop a team of supervisors and colleagues across the Hub Operation to deliver collective Hub success via regular 121's and objective and performance reviews.
  • Support the Hub Manager to positively contribute to the Hub's success through managing and optimising all resources.
  • Manage stakeholder relationships to ensure CitySprint retains a positive commercial reputation.

In this role, you will be responsible for proactively managing and resolving direct customer, courier, and control queries by effectively communicating with other departments.

You will also ensure all in-house systems are updated accurately and in a timely manner, such as CityTrak, X-Despatch 3, and Salesforce.

Apart from this, you will deputise for the Hub Manager as required, monitor operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seek to identify new opportunities for maximisation.

You will produce concise reporting and analyse data effectively, while proactively supporting growth through liaising with account management and sales teams.

Your main goal will be to manage and monitor the 'end to end' delivery process, ensuring all couriers adhere to CitySprint SLA's and legal requirements.

Requirements
  • Strong customer orientation and ability to build successful customer relationships.
  • Full understanding of MS Office, including Excel, Word & PowerPoint.
  • Data analysing skills.
  • Previous experience in an Operations environment.
  • Previous experience using operational systems.

The estimated salary for this role is £35,000-£40,000 per year.