Customer Experience Specialist

2 days ago


Oldbury, Sandwell, United Kingdom Zeal recruitment Full time

We are looking for a highly motivated Customer Experience Specialist to join our team at Zeal recruitment in Birmingham. This is a permanent role with a competitive salary of £33,000 plus a £250 monthly car allowance.

About the Job

The successful candidate will be responsible for delivering exceptional customer experiences, addressing complaints, and implementing process improvements. They will also work closely with the contract team to ensure that customer needs are met and exceeded.

This is an exciting opportunity for someone who is passionate about customer service, organized, and has excellent communication skills. The ideal candidate will have experience working in a similar role and be able to work effectively in a fast-paced environment.

Key Responsibilities:

  • Delivering exceptional customer experiences and addressing complaints
  • Implementing process improvements to enhance customer satisfaction
  • Working closely with the contract team to meet and exceed customer needs
  • Developing and maintaining positive relationships with customers
  • Monitoring and reporting on customer feedback and complaints

Requirements:

  • Excellent communication and interpersonal skills
  • Experience working in a customer-facing role and resolving complaints
  • Ability to work effectively in a fast-paced environment
  • Organized and efficient with a strong attention to detail

Salary: £33,000 per annum plus £250 monthly car allowance

Location: Birmingham



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