Customer Service Agent

3 weeks ago


Oldbury, United Kingdom Talent Hire Group Full time

**Customer Service Agent - Temporary ongoing role**

**Main Duties and Responsibilities**

*Take customer orders for locally shipped plants through multi-channel (telephone and digital)

*Manage programmed orders and services

*Modify in-process orders at customer request

*Work pro-actively to establish the feasibility of customer requests

*Work closely with colleagues in other departments to ensure that orders are dealt with in accordance with the customer commitment agreed by the Sales Agent and customer service priorities and guidelines.

*Proactively resolve customer issues/complaints or changes in the requested order

*Identify the need for order re-negotiation.

*Contribute to ongoing process improvements by identifying opportunities to reduce costs and increase quality and efficiency.

**Job Type**: Temporary contract

**Salary**: £25,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person


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