Administrative Assistant

7 months ago


Birmingham, United Kingdom Nerdy Banana Full time

**Temporary Contract**

**WHO ARE WE?**

We are a Unique internet company that runs various e-commerce brands that specialize in Personalised Gifts. Our main brands include Super Socks; a custom sock & underwear brand, Dogsy; Unique gifts featuring your dog and Snugzy; The Worlds Loveable Mini-Me. With high demand from all over the world, our goal is to grow and become one of the largest Gifting brands globally. You’ll be joining a very young and energetic team.

**WHAT YOU’LL BE DOING**

As a Customer Service and Administrator, you'll be responsible for creating an engaging, fun, and innovative customer experience across our range of online brands. Our brand portfolio includes; Super Socks, Dogsy, Meowie, Snugzy, & Nifty Gifty and Air Bod. You'll also be helping with day to day tasks in and around the office, helping sort and pack orders.

**JOB ROLE**
- Talking directly with our customers understanding what they need and want
- Working with the team to develop and optimize the customer experience across all our brands.
- Fulfilling our customer service process and ensuring that standards are maintained
- Delivering feedback or complaints procedures
- Answering FAQs for customers
- Helping despatch orders
- Working with the production team to ensure orders are fulfilled in time

**WE NEED YOU TO HAVE**
- Experience in customer service/admin role
- Outstanding written and verbal communication skills
- Ability to work in a professional environment and represent the company in a suitable manner.
- Outgoing and confident personality, able to work with and alongside new people with ease.

**WHAT YOU’LL NEED TO SUCCEED**
- Hard worker
- Confidence & Energy
- Ability to work on own initiative and part as of a team
- Positive attitude
- Out the Box Thinking
- Proactive with a can-do attitude
- Highly Organised

**Job Type**: Temporary contract

**Salary**: £10.50-£12.00 per hour

**Benefits**:

- Casual dress

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Application question(s):

- What do you think would make you good fit for the Nerdy Banana team?
- When could you start? And can you easily get to our offices? B47 6AJ

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person



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