Business Support Officer

4 months ago

Belfast, United Kingdom Bluestones Staffing NI Full time

BSNI are currently recruiting for a Business Support Officer to work in the HR and administration sector.

**Your Responsibility's**

1. Supervise and be responsible for programming the workload and priorities of

any assigned support staff in liaison with the HR Officer and, or Business Coordinator (HR/Administration) to ensure the business needs of the department are met in an efficient and cost effective manner.

2. Ensure the accurate and timely production of service performance and compliance information relating to human resources matters required for reports and official returns.

3. Assist the HR Officer and, or Business Coordinator (HR/Administration) to ensure that human resource and employee relations issues for the department are effectively managed and applied in accordance with council policies and procedures and to ensure that the relevant timescales and legislative requirements are met e.g. disciplinary, grievance, capability, attendance and other relevant procedures.

4. Undertake investigations in relation to specific personnel matters.

5. Assist with the development and management of all procedures, record keeping and reporting activities with regard to human resources matters.

6. Assist the HR Officer and, or Business Coordinator (HR/Administration) in the review of individual sickness absence cases and to maintain all medical and Occupational Health correspondence and produce Occupational Health referrals for the service in consultation with the HR Officer and, or Business Coordinator (HR/Administration) and appropriate manager. To liaise with Occupational Health on progress of individual cases as required.

7. Prepare absence management reports for presentation at case review panels.

9. Assist with the co-ordination of responses within relevant timeframes, to requests under e.g. freedom of information and data protection legislation.

10. Assist in the preparation of the departmental human resources unit’s business plan.

11. Assist the HR Officer and, or Business Coordinator (HR/Administration) in the identification of training and development needs within the human resources unit, to set individual goals/targets and implement agreed training programmes, development activities and personal development plans.

12. Provide and coordinate induction training for all new starts.

13. Keep under active review relevant working practices and procedures and make periodic recommendations to the HR Officer and, or Business Coordinator (HR/Administration) where improvement or efficiencies are possible.

14. Represent the HR Officer and, or Business Coordinator (HR/Administration) as required, within the post holder’s sphere of responsibility.

15. Act in accordance with council and departmental policies and procedures including customer care, equal opportunities and health and safety procedures.

16. Participate as directed in the council's selection interview procedure.

17. Undertake the duties in such a way as to enhance and protect the reputation and public profile of the city council.

18. Undertake such other relevant duties as may from time to time be required.

**Essential criteria**

a) providing advice and guidance on HR policies and processes to operational management;
b) assisting in the management of disciplinary, grievance and absence matters; and

c) direct supervision of staff.

**Salary**: £17.53 per hour

Expected hours: 37 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Belfast City Centre, County Antrim: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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