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Experienced Hotel Receptionist

3 months ago

St Albans, United Kingdom Tapestry by Hilton Full time

**EXPERIENCED HOTEL RECEPTIONIST REQUIRED**
Tapestry Collection by Hilton

The Samuel Ryder, St Albans

Are you an experienced receptionist looking for a change or perhaps you want experience working for a Worldclass brand?

Look no further, we are currently recruiting for receptionists to join our experienced hotel team. If you have a passion to learn, confidence to engage with guests/customers and pride yourself on providing excellent customer service then look no further. Our competitive package is highly dependent on experience. We also have both full and part-time positions available.

This is a truly exciting opportunity to become part of the front desk team at the first
Tapestry Collection by Hilton hotel in the UK. The role presents the perfect opportunity for those looking to forge a career in hospitality with all the added Hilton benefits.

You will also have access to all of the courses and relevant training programmes provided by the Hilton University.
- **A little background to this beautiful boutique hotel.**_

The hotel has undergone a full refurbishment and rebrand to meet the exacting requirements set by Hilton for their first, flagship Tapestry within the UK.

The Samuel Ryder, St Albans is a 60 key, luxury 4-star hotel located within the heart of
St Albans City Centre. Comprising luxury boutique style guestrooms, a fantastic new cocktail bar and a highly curated, select F&B offering, the Samuel Ryder aims to deliver a luxury lifestyle experience designed for the sophisticated traveller.
- **Does this fantastic opportunity inspire you to be part of a dynamic and engaging team, showcasing Hilton’s first Tapestry boutique brand in the UK?**_

At the Samuel Ryder, St Albans we want our staff to have a passion for customer service. As part of this integral guest/customer facing team you will directly contribute to the high levels of customer service required by Hilton and will be required to:

- Manage customer relations when necessary
- Complete the necessary Hilton training
- Assist with managing guest check-ins and check-outs
- Undertake Health and Safety training
- Undertake any reasonable duties that may be assigned by the senior manager in the hotel

**What are we looking for?**

You must be a team player, willing to collaborate with other Team Members in other departments and go the extra mile to ensure every guest experience and interaction is seamless from check-in to check-out.

**RECEPTIONIST**
The Samuel Ryder, St Albans
Tapestry Collection by Hilton

You should demonstrate the right attitude, behaviours, skills, and core values:

- Positive attitude
- Good communication skills
- Willingness to learn
- Committed to delivering a high level of customer service
- Excellent grooming standards
- IT literate (MS word/Excel etc)
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams

It would be advantageous for you to demonstrate the following flexibility:

- Ability to work a variety of shifts including weekends, days, afternoons and evenings

**What will you get in return?**

Working for a world renowned brand such as Hilton comes with attractive benefits
- Salary/Wages: £Dependent on Experience
- Team Member access to reduced rates at Hilton hotels across the globe
- First Tapestry Collection by Hilton in the UK
- Opportunity to work closely with an experienced team
- Opportunity for progression within the organisation

**Job Types**: Full-time and Part Time Contract(s) available

**Experience**:

- None required

Work remotely:

- No (non-negotiable)
- MUST BE AVAILABLE TO WORK WEEK DAYS AND WEEKENDS

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.75-£13.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Overtime
- Weekend availability

Supplemental pay types:

- Loyalty bonus

Ability to commute/relocate:

- St Albans, AL1 1HG: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you currently working at a Hotel as a receptionist?

**Experience**:

- HOTEL RECEPTION: 2 years (required)
- hospitality: 2 years (required)

Licence/Certification:

- drivers license (preferred)

Work Location: In person

Application deadline: 20/05/2024
Reference ID: RECEPTIONIST_002