Front of House Receptionist

4 months ago

Waltham Abbey, United Kingdom We Staff Full time

**We Staff **are currently recruiting for a Front of House Receptionist for one of our top clients in the Waltham Abbey, Essex EN9 area.

Responsibilities include but are not limited to.
- **Front of House**_
- Welcoming visitors to the Business Centre
- Offering refreshments to BizSpace guests/tours
- Build a solid relationship with customers.
- Managing incoming mail; Inc. signing and managing deliveries
- Manage Mailbox and Virtual office customers.
- Managing access control for new/departing customers, visitors, contractors
- Maintaining log of BizSpace guests, contractors, and attendees for fire log
- Work closely with customers upon onboarding to ensure a smooth transition.
- Resolve any concerns or problems regarding the business centre experience, office set up and IT.
- **Customer Management **_
- Enhance the entire customer journey - building and strengthen relationships.
- Coordinate and organise customer engagement activities.
- Promote and encourage site networking and event participation.
- Identify opportunities to link customers and their businesses with one another.
- Promote ‘refer a friend’ incentive.
- Oversee car park management, charging thereof and allocations.
- Maintain stock levels of refreshments.
- Ordering supplies for site events
- Manage supplementary recharging of ancillary services - meeting rooms, co-working etc.
- Manage relationships; encourage positive reviews and oversee complaints.
- **Operations **_
- Maintain the highest of professional standards.
- Daily review of cleaning and maintenance levels
- Oversee cleaning and maintenance operatives and contractors.
- Ensure kitchens and communal areas are presented at their best - assisting where necessary.
- Maintain sales literature and collateral, including the ordering thereof.
- Maintain standards and oversee management of meeting room bookings.
- Stationery and supplies management and ordering
- Monitoring H&S platforms (Property Plus) - Training provided.
- Participate and drive activities that improve the quality of the services provided.
- Help support energy consumption and ESG policies.
- **BCM Support**_
- Encourage and promote ESG interactivity and engagement.
- Deputise BCM role with all aspects of Business Centre management.
- Devise regular fun and engaging activities to hold within the Business Centre
- Support social media activity - content, pictures & videos for followers.
- Answering and managing calls and enquiries
- Maintaining availability lists, pricing, and newsletters
- Support regionally when required within the wider team.
- **Sales**_
- Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.
- Promote and identify uplift opportunities with customers to increase income and services
- Carry out viewings and tours where necessary.
- Help support locally driven enquires and sales opportunity.
- Identify opportunities to connect and enhance relationships with the local community.

Thank you, We Staff

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Waltham Abbey, Essex: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: FOHRWE

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