Hotel Guest Services Manager

5 days ago


Westminster Abbey, United Kingdom Corinthia Hotel London Full time

Corinthia Hotel London is a five-star hotel that provides an unrivalled service to its guests. As a Receptionist, you will play a key role in delivering this exceptional experience.

The estimated annual salary for this role is £35,000 - £45,000 based on location and industry standards.

About the Role:

This is a fantastic opportunity to join a dynamic team and contribute to the success of the hotel. You will be responsible for checking in/out all of our hotel guests and reporting any comments, VIP arrivals or departures and other issues as they occur throughout the day to the Reception Manager, Assistant Front Office Manager or Lead Receptionist.

Key Responsibilities:

  • Provide exceptional customer service to all hotel guests
  • Ensure that the standards of the department meet and exceed the quality standards set
  • Work closely with the Reception Manager, Assistant Front Office Manager or Lead Receptionist to resolve any issues that may arise

Requirements:

To be successful in this role, you will need:

  • Previous experience in a 5* hotel
  • A strong desire to learn and develop a career within luxury hospitality
  • Flexibility to work varied hours
  • Good level of written and spoken English
  • Exceptional customer care skills
  • Empathy for your guests and colleagues
  • Ability to work under pressure
  • Pride and attention to detail in your work
  • The finest personal presentation
  • Distinctive, professional and warm personality
  • Confidence & professionalism when interacting with high-profile guests.

Benefits:

We offer a highly competitive salary, 29 paid holidays per annum (inc. bank/public holidays), complimentary dry cleaning of uniform, complimentary meals on duty, extensive recognition programs and length of service awards, stakeholder pension entitlement, season ticket loan, enhanced sick pay, eye test vouchers, access to Employee health and wellbeing programme, mental health and wellbeing workshops, discounted Salon, Spa, Food and Beverage and accommodation rates, discounted gym membership, discounts across our portfolio of international hotels.

Personal Development:

We invest in our team members and provide access to Learning & Development programmes, Apprenticeship scheme, complimentary English classes, Corinthia inspired gifts for special occasions, enhanced maternity and paternity pay, colleague social events.



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