Hotel Front Desk Manager

5 days ago


Westminster Abbey, United Kingdom The Royal Horseguards Hotel Full time
The Royal Horseguards is a prestigious 5-star hotel overlooking the River Thames in the heart of London. As Hotel Reception Supervisor, you will be part of a dynamic team providing exceptional service to our discerning guests.

The Role:

You will work closely with a team of Receptionists, focusing on delivering a warm and personalized welcome to our guests from arrival to departure. Previous experience with Opera is an advantage, as you will assist with Check-in and Check-Out, and have the opportunity to develop a deep understanding of our guests' needs to provide tailored experiences. You will need to be proactive in resolving guest queries and maintain a calm demeanor during busy periods. Sharing knowledge and expertise will be essential, as you will enjoy coaching your team members and contributing to a collaborative environment that values excellence in customer service.

Key Responsibilities:
- Provide exceptional service to guests at all times
- Assist with Check-in and Check-Out processes
- Develop relationships with guests to anticipate their needs
- Resolve guest queries in a professional and courteous manner
- Collaborate with the team to achieve exceptional service standards

What we look for:
- Previous experience in a customer-facing role
- Passion for delivering outstanding service with a desire to learn and grow
- Ability to work effectively in a fast-paced environment
- Empathy and excellent communication skills
- Attention to detail and accuracy
- Willingness to pursue a career in hospitality

What's in it for you?
- Competitive salary of £28,000 per annum
- Opportunities for development and growth within the company
- Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
- Interest-free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a range of retailers and service providers via our online benefits portal
- Recognition program
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