Reception Team Lead

10 hours ago


Westminster Abbey, United Kingdom The Royal Horseguards Hotel Full time
About The Royal Horseguards

We are a 5-star hotel located in the heart of London, offering stunning views of the River Thames and easy access to major attractions. Our hotel features 282 beautifully appointed bedrooms, a restaurant, bar, and terrace area, as well as exceptional banqueting facilities at One Whitehall Place.

Job Summary:
Hotel Reception Supervisor required to join our front desk team. Previous experience in a customer-facing role and passion for delivering outstanding service are essential. The successful candidate will be responsible for providing a warm and personalized welcome to our guests, assisting with Check-in and Check-Out, and developing relationships to anticipate their needs. A competitive salary of £28,000 per annum is on offer, along with opportunities for development and growth within the company.

Key Responsibilities:
- Provide exceptional service to guests at all times
- Assist with Check-in and Check-Out processes
- Develop relationships with guests to anticipate their needs
- Resolve guest queries in a professional and courteous manner
- Collaborate with the team to achieve exceptional service standards

Requirements:
- Previous experience in a customer-facing role
- Passion for delivering outstanding service with a desire to learn and grow
- Ability to work effectively in a fast-paced environment
- Empathy and excellent communication skills
- Attention to detail and accuracy
- Willingness to pursue a career in hospitality

Benefits:
- Competitive salary of £28,000 per annum
- Opportunities for development and growth within the company
- Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
- Interest-free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a range of retailers and service providers via our online benefits portal
- Recognition program
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