Luxury Front Desk Coordinator
15 hours ago
Corinthia London is a hotel that combines contemporary flair with traditional grandeur. We are London's magical, grand hotel, intelligently designed for modern life.
We feature 279 beautiful bedrooms, including 7 penthouses and 62 suites, elegant restaurants, and bars as well as the largest, most breath-taking multi-award-winning spa in London.
The estimated annual salary for this role is £30,000 - £40,000 based on location and industry standards.
About the Role:
As a Receptionist, you will be responsible for checking in/out all of our hotel guests and reporting any comments, VIP arrivals or departures and other issues as they occur throughout the day to the Reception Manager, Assistant Front Office Manager or Lead Receptionist.
You will also need to ensure that the standards of the department meet and exceed the quality standards set.
Key Responsibilities:
- Check in/out all hotel guests
- Report any comments, VIP arrivals or departures and other issues to the relevant manager
- Maintain high standards of the department
Requirements:
To be successful in this role, you will need:
- Previous experience in a 5* hotel
- A strong desire to learn and develop a career within luxury hospitality
- Flexibility to work varied hours
- Good level of written and spoken English
- Exceptional customer care skills
- Empathy for your guests and colleagues
- Ability to work under pressure
- Pride and attention to detail in your work
- The finest personal presentation
- Distinctive, professional and warm personality
- Confidence & professionalism when interacting with high-profile guests.
Benefits:
We offer a highly competitive salary, 29 paid holidays per annum (inc. bank/public holidays), complimentary dry cleaning of uniform, complimentary meals on duty, extensive recognition programs and length of service awards, stakeholder pension entitlement, season ticket loan, enhanced sick pay, eye test vouchers, access to Employee health and wellbeing programme, mental health and wellbeing workshops, discounted Salon, Spa, Food and Beverage and accommodation rates, discounted gym membership, discounts across our portfolio of international hotels.
Personal Development:
We invest in our team members and provide access to Learning & Development programmes, Apprenticeship scheme, complimentary English classes, Corinthia inspired gifts for special occasions, enhanced maternity and paternity pay, colleague social events.
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