Day/night Guest Services Agent

6 months ago

Westminster, United Kingdom 55 Le Mirage Full time

**_The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington._**

**_At the 55 by Le Mirage we are looking for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable - We put people at the heart of everything we do and are looking to recruit a friendly, spirited Guest Services Agent, working on a shift pattern to cover day and night shifts on rotation basic._**

**_We offer a range of benefits_**
- **_Employee and Friends & Family rates across Cycas Hospitality Hotels_**:

- **_Cycle 2 work scheme tax-free_**:

- **_Optional free medical healthcare plans_**:

- **_Pension Scheme_**:

- **_Ongoing career development_**:

- **_Monthly engagement activities_**

**_What will you be doing?_**
- At Cycas Hospitality we look for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable - like part of the family which means we need you to:

- Be down to earth by being straightforward and natural
- Be thoughtful by being perceptive, caring and accommodating
- Be sociable by being upbeat, involved, and friendly
- Be reliable by being professional, a team player and resourceful

**WHAT YOU SHOULD BRING**
- We're looking for an individual with a warm personality who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests.
- Customer Service experience, preferably in a Boutique Style Hotel, a good knowledge of Mews and previous experience of a similar role is desirable but not essential.

**What are your responsibilities**:

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
- Process all payment types such as room charges, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Assisting guests during their stay and handling guest complaints,
- Providing all required information about the Hotel, available services and facilities.
- Ensuring that all guests have the appropriate credit facilities established.
- Complete security walks on regular basic.
- Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests.
- To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to the line manager for the enhancement of customer expectation.
- To support other departments as and when necessary. There is an element of food and beverage with this role such as preparing and assisting with the breakfast.
- Any other ad hoc task delegated by your line manager.

**_What are we looking for?_**
- _You have previous experience within a similar role within a hotel environment._
- _The ability to work unsupervised and strong communication skills are key for this role._
- _Proactive and dedicated to people, you are always striving to deliver a great service for our guests._
- _You embrace our work values & culture, and you are a team-playe_**_r._**

**_Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we have created an innovative hotel management company._**

**_Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. Our purpose to develop and inspire Europe’s best hospitality team. If you believe you have what it takes and want to be a part of our team, then we want to hear from you_

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