Account Executive

8 months ago

Waltham Abbey, United Kingdom The Delta Group Full time

**Job Title**:Account Executive

**Department**:The Film & Entertainment AM Team

**Reporting to**:Account Director / Group Account Director

**Location**:Waltham Cross, London

**Salary**: Highly competitive

**Company Benefits**: Hybrid working, Pension, Employee Assistance Programme, Cashback Rewards

**About The Delta Group**

The Delta Group is a major visual communications group, specialising in the design, print and fulfilment of promotional marketing materials. Our aim is to innovate, progress and evolve our clients’ marketing campaigns to give stand-out in a crowded market. We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.

**Role Overview**

The role will require you to be on-site at our either our Waltham Cross production facility or Soho office during your working week though there is flexibility for some working from home. There will be requirement to meet with clients in Central London on occasion also. Projects will span design, print, in-cinema branding/signage and installation services. It will involve working collaboratively within a team structure with a strong focus on retail and trade marketing execution. You will liaise with client, account team and studio colleagues on a daily basis.

**Client Accountability**
- Understand the client’s business, customers, markets, and competitors plus, an understanding of the client’s internal issues, processes, and policies.
- Attend client meetings as required, supporting the AD during meetings, and agreeing to actions regarding existing projects.
- Take tactical briefs from client: to add value and proactively challenge and respond appropriately to the requirements of the brief.
- Assist AD with larger strategic campaign briefs
- Confidently and competently present creative to the client and appropriate peers when required.
- Maintain a day-to-day relationship with the client, ensuring any issues are escalated to senior account management.
- Ensure all supporting documentation is delivered to required standard (contact reports, WIP, schedules etc).
- Liaise with client’s other marketing partners (e.g., media, PR), ensuring an effective service is provided to both these partners and the client in turn.
- Interpret client requirements from a brief and assist in the preparation of a written creative brief.
- Ensure consistently high level of service is provided, including creation of production breifs

**Agency Accountability**
- Represent the client and their issues within the business.
- Take amends accurately from clients and give input where necessary.
- Manage the studio relationship; ensuring client jobs are completed with the studio with accuracy and to agreed timelines
- Provide adequate creative direction and escalate to senior account management where further support is required.
- Ensure studio work is fully checked, proofed, and approved, prior to sending to client.
- Provide support to the Client Services Director as required contributing to the successful running of the agency business.
- Ensure compliance within account team, with all internal agency procedures, including invoicing, purchasing and job management.

**Financial Accountability**
- Support the AD in producing accurate and timely estimates for clients, ensuring all charges are within agreed rates and mark-ups.
- Project management of external suppliers to ensure costs meet client expectations as required.
- Internal cost management on projects, ensuring effective delivery within budget, purchase orders are obtained, and all costs are fully invoiced.

**Knowledge, Skills and Experience**

The below are beneficial though not all essential as full training & support will be given
- Project management experience and skills, comfortable working to critical paths and managing expectations and risk
- Good interpersonal skills, able to develop positive relationships at all levels.
- Good communication skills
- Good organisational skills with ability to prioritise work to meet client needs.
- Good accuracy and attention to detail.
- Commercial awareness
- Confident in front of clients and back of house teams
- Quality focused, ideally experience working to quality standards
- Experience in business / project reporting.
- Good IT literacy - Excellent Excel skills, including knowledge of MS Word and PowerPoint.

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