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Systems Account Executive
4 months ago
Role Overview
Delta uses various systems and technologies to deliver its services to clients, including a set of systems called Workstream. The Workstream systems allow library jobs to be ordered and marketing campaigns to be specified, tracked and reported on throughout the full lifecycle from creative artwork to final closure.
These systems are supported by the Workstream Implementation team, as well as other teams like the developers and infrastructure. The Workstream Implementation team liaises with clients, deals with user issues, sets up data, and leads on enhancement and change requests.
Due to increased volume of work a vacancy has arisen in the IT team in providing support to both internal and external stakeholders on Delta’s systems and technologies. This will include liaising with system users to support them and take on their feedback/additional functionality requests, turning these into development specs. The role will also include testing of development and communicating changes out.
**Responsibilities**:
- Monitoring the support queue, addressing user queries and providing support.
- Setting up data across systems to enable clients, suppliers, agencies and other users to access and obtain our services.
- Testing of changes and data to make sure systems are stable and performing correctly.
- Proposing solutions to system and client requests.
- Supporting the implementation of new clients in to the business
Skills & Experience
- Good working knowledge of Microsoft Excel.
- Soft skills of customer relationships.
- Experience working with Workstream would be ideal but not essential.
- Ability to communicate effectively both with clients and internal Delta users.
- Note that Workstream has many capabilities, and each client has its own implementation, so the role calls for someone with broad memory and ability to match new situations to existing functionality.
Person Qualities
- Ability to work under pressure and to tight deadlines
- Good organisational and time management skills
- Cooperative and flexible in approach
- Responsive to change and adaptable to different work situations
- Ability to build and develop excellent relationships with internal and external stakeholders
Other Information
- Role is based in our London office in Waltham Cross, with occasional visits to other sites as required.
- Role reports to Delta’s Workstream Relationship Manager
- Occasional out of hours work to support the business
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