Head of Field Services

6 months ago


Harpenden, United Kingdom Energy Park Limited Full time

**Head of Field Services**

**Location**:Harpenden, Hertfordshire

**Salary**: circa £57,500 per annum (DOE)

As the Head of Field Services, you will be responsible for overseeing the final testing, commissioning and servicing functions of the business. This is a pivotal role that will act as the bridge between field-based activity on customer sites and internal sales and service teams, and ensure continuous customer satisfaction.

You will effectively manage and control all field service activities and resources, identify and implement continuous improvement activities designed to improve service, efficiency and profit, and travel to sites to establish and develop robust customer relationships with named site contacts.

This role is a great opportunity for someone with significant field-based experience, perhaps with some experience of supervising and coordinating teams, now looking to step into a management role. Alongside career development opportunities, you will have access to a range of employee benefits, including generous holiday allowance, an electric company car and more.

**Role responsibilities**:

- Oversight and line management of Commissioning Engineers and Testing Engineers.
- Plan and prioritise all field-based activity, balancing planned and emergency work, being mindful of SLAs, deadlines and the customer experience.
- Supporting engineers with troubleshooting, installation, maintenance and repair of charging points, ensuring adherence to SLAs.
- Work closely with internal procurement and infrastructure management colleagues to ensure timely supply of resources, including staff and equipment, to meet project deadlines
- Liaise with sub-contractors as needed, to ensure swift action is taken by field-based engineers to complete final testing and commissioning activities.
- Build and maintain positive working relationships with customers, attending meetings and site visits, and capturing customer feedback.
- Collaborate with colleagues to improve the customer experience and support Energy Park’s commercial objectives.
- Management of workshop resources and activity, including the build of chargers and equipment prior to starting installation on customer sites.

**Experience/qualifications required**:

- Significant experience within a Field Service role, preferably within the EV sector or similar.
- Experience and qualification (NVQ Level 3 or equivalent) in relevant field, for example Electrical Installation or Maintenance
- Proven experience of effectively managing field-based teams and resources, working to deadlines, prioritising competing demands and ensuring timely completion of work.
- Ability to lead and oversee a team from afar, communicating effectively with direct reports and ensuring achievement of business objectives.
- Proactive and hands-on, able and willing to complete field-based work when needed to ensure work is completed on time and to the standard needed.
- Highly motivated and organised, able to plan your own time as well as the time of others, able to organise and monitor resources.
- Excellent communication skills, able to build and maintain long-term working relationships with customers. Personable and professional.

No agents, please. This role is being managed by our retained consultants at HRCentral.



  • Harpenden, United Kingdom Gowan Full time

    The Global Head of Regulatory Affairs (GHRA) reports to the Head of R&D. The GHRA is responsible for managing the Global Product Science Leaders, (Product Sciences, Human Health Sciences and Environmental Sciences). The GHRA will embrace the increased complexity and interdependence among science disciplines that underly Gowan’s selection, development and...


  • Harpenden, United Kingdom Energy Park Limited Full time

    **Head of Customer Success** **Location**:Harpenden, Hertfordshire **Salary**:circa £65,000 per annum (DOE) In this role you will focus on all aspects of customer service delivery - for both the clients we partner with, and the drivers using our EV charging points. A vital part of this role will be supporting our growing business to design and imbed our...

  • Head of Survey

    5 months ago


    Harpenden, United Kingdom Plowman Craven Ltd Full time

    **Head of Survey**: Plowman Craven is the premier measurement and consultancy firm trusted by industry leaders worldwide. With offices spanning London, North America, Australia, and India, we deliver the certainty essential for constructing, managing, and sustaining commercial properties, infrastructure, and assets globally. Backed by 60 years of expertise,...

  • Executive Pastry Chef

    3 weeks ago


    Harpenden, Hertfordshire, United Kingdom C&N Recruitment Services Limited Full time

    C&N Recruitment Services Limited is currently seeking a highly skilled and ambitious Pastry Chef to join their independent award-winning restaurant team.We are looking for a talented and driven individual who is passionate about creating exceptional culinary experiences for our guests.The ideal candidate will have a strong background in pastry arts,...


  • Harpenden, United Kingdom Harpenden Mencap Full time

    **JOB DESCRIPTION** **Job Title**:Head of Finance & Operations: **Accountable to**:Chief Executive Officer **Responsible for**: Leadership of the Finance and Administration Team and Contract Management **Salary**:£65,000 FTE **Location**:Harpenden **Hours**:30 - 37 hours per week **Contract**:Permanent MAIN DUTIES AND RESPONSIBILITIES **Work actively...


  • Harpenden, Hertfordshire, United Kingdom Spire Healthcare Full time

    Spire Healthcare is seeking a highly skilled Clinical Services Director to lead our team in delivering exceptional patient care.As Deputy Director of Hospital Services, you will be responsible for managing complex clinical teams, ensuring effective patient care, and developing clinical practice within the hospital.We are looking for a Registered Healthcare...


  • Harpenden, Hertfordshire, United Kingdom C&N Recruitment Services Limited Full time

    C&N Recruitment Services Limited is seeking a talented Pastry Chef to join their independent and award-winning restaurant team.The successful candidate will be responsible for overseeing day-to-day kitchen operations, preparing and presenting dishes, and managing the pastry section within the kitchen.Key responsibilities include:Leading and mentoring demi...


  • harpenden, United Kingdom Porthaven Care Homes Full time

    About the role: Make a difference to people's lives every day with a rewarding career at Porthaven Care Homes. Whether you are new to the care sector or have experience, working within a Porthaven care home can be incredibly fulfilling. As Head Chef, you will manage the kitchen team, ensuring that the Porthaven dining experience is of the highest standard....


  • Harpenden, United Kingdom Red Door Recruitment Full time

    We are currently recruiting for a Customer Service Advisor to join a dynamic and expanding company based in Harpenden. This role is best described as like 'air traffic control’ - making sure the right engineer and the right piece of equipment is in the right place at the right time, tracking and recording all activity through the system until the job is...


  • harpenden, United Kingdom Paradigm Housing Group Full time

    Paradigm Housing Group is scaling with a selection of newly created roles including a new Head of Lease and Asset Projects in our Strategic Asset Management Team. The role will lead a dynamic team in managing complex lease obligations, asset projects and compliance, disrepair intervention and statutory requirements for our non-freehold portfolio. If...

  • Master Pastry Artisan

    4 weeks ago


    Harpenden, Hertfordshire, United Kingdom C&N Recruitment Services Limited Full time

    C&N Recruitment Services Limited is seeking a talented Pastry Chef to join their team at an award-winning restaurant.The ideal candidate will be passionate about creating exceptional desserts and have a strong commitment to delivering high-quality service to customers.The successful candidate will oversee day-to-day kitchen operations, prepare and present...


  • Harpenden, Hertfordshire, United Kingdom Gowan Full time

    Global Head of Regulatory AffairsThe Global Head of Regulatory Affairs is a pivotal role within Gowan, responsible for overseeing the strategic direction of our regulatory affairs function. This individual will play a crucial part in ensuring compliance with regulatory requirements while driving business growth and expansion.This position reports directly to...


  • Harpenden, United Kingdom Rothamsted Research Full time

    Overview Of Role- Rothamsted Enterprises is recruiting to this newly created role, that will form an essential part of the Supervisory team in the business. Based at the heart of the Campus, this role would be ideal for an experienced Head Receptionist from the hotel and conference venue sector. The Customer Services Supervisor will work across all elements...

  • Demi CDP

    6 months ago


    Harpenden, United Kingdom C&N Recruitment Services Limited Full time

    C&N Recruitment are pleased to be working with an independent, family run restaurant based in Harpenden, who are looking for a Chef de Partie for their restaurant. You will be working with some of the finest ingredients on offer, you will have the opportunity to learn from the Head Chef who has worked in Michelin restaurants, he will be to teach you new...

  • Pastry Chef

    2 months ago


    Harpenden, United Kingdom C&N Recruitment Services Limited Full time

    Pastry Chef C&NRecruitment are currently recruiting for an independentawardwinning restaurant looking for people to their team and helpbuild on the success they have had since opening! They are anambitious bunch who are hardworking and passionate about what theydo consistently striving towards perfection. Weare looking for a passionate driven Pastry Chef who...

  • Pastry Chef

    3 months ago


    Harpenden, United Kingdom C&N Recruitment Services Limited Full time

    Pastry Chef C&N Recruitment are currently recruiting for an independent award-winning restaurant looking for people to their team and help build on the success they have had since opening! They are an ambitious bunch who are hardworking and passionate about what they do, consistently striving towards perfection. We are looking for a passionate, driven Pastry...


  • Harpenden, Hertfordshire, United Kingdom Spire Healthcare Full time

    At Spire Healthcare, we are seeking an exceptional Senior Clinical Services Director to join our team at Spire Harpenden Hospital.About the RoleThis is an exciting opportunity for a highly skilled and experienced professional to lead our clinical services and contribute to the delivery of high-quality patient care in a dynamic environment.The successful...


  • Harpenden, United Kingdom Harpenden Building Society Full time

    **Harpenden Building Society are recruiting for a full time Savings Operations Associate based in Harpenden. The role will also be required to cover the branch network in Tring, Leighton Buzzard, Radlett and Harpenden.** **Purpose**: To provide support to our members over multiple channels, ensuring that a high level of customer service is delivered whilst...


  • Harpenden, Hertfordshire, United Kingdom 4Leisure Recruitment Ltd Full time

    Lead Golf Business Operations and Drive Revenue GrowthA high-profile golf and leisure operator is seeking a dynamic General Manager to lead their club in the Hertfordshire area. The successful candidate will have a strong commercial focus, excellent leadership skills, and the ability to drive revenue growth through strategic decision-making.The ideal...

  • Experienced Bartender

    6 months ago


    Harpenden, United Kingdom The George of Harpenden Full time

    **Please note you must be at least 18 years old to be considered for this role as it involves the sale of alcohol.** '''Duties:''' - Prepare and serve alcoholic and non-alcoholic beverages to customers - Take customer orders and provide recommendations on drink selections - Ensure that the bar area is clean and well-stocked at all times - Check...