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Savings Operations Associate
1 week ago
**Harpenden Building Society are recruiting for a full time Savings Operations Associate based in Harpenden. The role will also be required to cover the branch network in Tring, Leighton Buzzard, Radlett and Harpenden.**
**Purpose**:
To provide support to our members over multiple channels, ensuring that a high level of customer service is delivered whilst adhering to operational and regulatory standards.
Based at Head Office in Harpenden, within the Member Services Team, a Savings Operations Associate provides support and guidance to the Society’s Branch network who are the first point of contact to many of our members as well as supporting other departments within Head Office.
Support will also be required to the branch network of Harpenden, Tring, Leighton Buzzard and Radlett as required, engaging in face-to-face conversations with members relating to products and services they may have or want with Harpenden Building Society.
**Key Responsibilities**:
- To ensure that service is delivered in line with internal service level agreements as described in the annual objectives.
- To always provide an efficient service to our members, in line with the service standards as described in the annual objectives.
- To deal with management requests.
- To maintain sound knowledge and understanding of the applicable regulations relating to the role.
- To ensure that work is completed in accordance with Society procedures and policies.
- To perform all tasks/service in line with the agreed quality assurance framework.
- To be responsible for any keys in your possession.
- To identify and support vulnerable members.
- To process customers’ requests in line with the Society’s procedures and policies.
- To provide onsite cover at our branch offices as and when required.
- Carry out branch cashiering responsibilities as required
**Benefits**:
- 23 days holiday
- Buying and selling of holiday scheme
- Enhanced 10% employer pension contribution
- Health cash plan
- Employee Assistance Programme
- Group Income Protection
- Life Insurance
**Job Types**: Full-time, Permanent
**Salary**: Up to £24,539.00 per year
**Benefits**:
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Harpenden: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have financial services experience?
Willingness to travel:
- 75% (required)
Work Location: In person
Reference ID: HBS141
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