Branch Manager

4 weeks ago


Harpenden, United Kingdom Harpenden Building Society Full time
A great opportunity to work as part of our small team at our local branch in Harpenden, managing our customers' savings needs as a Branch Manager. The successful candidate must have financial services experience and an experienced manager of people.
We'd like someone to work Monday to Friday plus every other Saturday morning and must have experience of working within financial services.
We are a regulated Society so you'll also learn about the policies and processes needed to ensure we do the right thing for our customers and protect their monies.
Responsible for adhering to and supporting Branch Cashiers in compliance with the firm’s policies and procedures in relation to the activities of running a branch office of the Society. To lead the Branch Cashiers to achieve business plans and manage those functions in line with the Board’s policies, taking overall responsibility for the conduct of those business areas and their performance.
As part of the Society’s Branch Management Team provide dynamic leadership within the Society and beyond. To ensure all staff within business areas portray the Society’s vision, values and culture.
· Motivate Branch staff to generate the maximum number of investment, mortgage and further advance enquiries and ensure awareness of investment products, rates and lending criteria.
· Conduct annual Performance Development Reviews, one-to-ones and mid-year objective reviews for all direct reports.
· Undertake supervisory and training duties relating to cashiering, relief staff, investment administration and general branch activities with particular emphasis on customer service and sales.
· Responsible for Saturday Staffing rota and ensure the branch is staffed at all times.
· Ensure all regulatory training is undertaken and passed by all team members.
· Attend Branch Manager meetings as required.
· Update team through regular 1-2-1 Meetings and Development Plans
· Responsible for training and development in branch to ensure staff can work independently within the procedures detailed in the Savings Operations Procedures manual.
· Encourage personal professional development to build capacity, develop potential and support career development within the society.
About us
We are a small, mutual building Society with our main office in Harpenden and branches in Radlett, Tring, Leighton Buzzard and Harpenden. We employ around 87 colleagues in total.
Benefits:
* 25 days holiday
* Buying and selling of holiday scheme
* Enhanced 10% employer pension contribution
* Health cash plan
* Employee Assistance Programme
* Group Income Protection
* Life Insurance
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