See more Collapse

Customer Service Advisor

4 weeks ago

Harpenden, United Kingdom Barclays Full time

**Customer Service Advisor - Branch**
**Harpenden /Hybrid**
**£23,300 per annum + Excellent Benefits**
**Between 7am and 11pm Monday - Sunday**

As a Barclays Customer Service Advisor - Branch you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients.

We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we’ll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop into leadership roles. More than that, our service centres are seen as a hotbed of talent for our entire business.

As a business we believe that by helping our colleagues continue to learn, develop and grow, they can adapt to our customers changing needs and support them when they need us the most - from life's little moments to the big ones.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

**What you get from us**
Competitive salary
Competitive holiday allowance
Life assurance
Income protection
Private medical care
Pension contribution
Flexible working
Voluntary benefits and more

**Working Flexibly**
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

**Hybrid Working**
Please discuss the detail of the working pattern options for the role with the hiring manager.

**What will you be**
**doing?**:

- Working as one team across multiple channels, you will personalise each interaction with a customer, providing support and outcomes to best suit that customers’ needs
- You will fulfil customer requests whilst demonstrating professionalism and empathy to ensure each customer feels valued
- Demonstrating knowledge of our processes/policies to ensure that customers feel confident in our colleagues, and knowing when to escalate where appropriate
- Educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
- You’ll be working in a high paced environment reviewing relevant information and making decisions and actions autonomously
- You’ll be taking inbound calls at times so will need to listen to customers specific circumstances and tailoring the relevant solution to their needs

**What we’re looking for**:

- Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- Proven ability to use Microsoft Office to a high standard
- The ability to educate our customers on a range of products and services available to them
- A genuine interest in the customer, by being customer centric

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team but also the ability to work to their own initiative
- Experience in Retail Banking is desired but not essential as we are looking for people that are passionate about customer service

**Where will you be wor**king?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them

BranchHybrid

We have other current jobs related to this field that you can find below

  • Customer Service Advisor

    2 weeks ago

    Harpenden, United Kingdom Everyone Active Full time

    **CUSTOMER SERVICE ADVISOR** **at Harpenden Leisure Centre** **Part time** **Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week** **We need a Customer Service Advisor who will** - **Be passionate about promoting our...

  • Customer Service Advisor

    4 weeks ago

    Harpenden, United Kingdom Everyone Active Full time

    **CUSTOMER SERVICE ADVISOR** **Harpenden Leisure Centre** **Full time position - Excellent salary plus benefits** **Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week** **We need a Customer Service Advisor who will** Be...

  • Customer Service Advisor

    4 weeks ago

    Harpenden, United Kingdom The Recruitment Index Full time

    Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team. Job Title: Customer Service Advisor **Salary**: Up to...

  • Customer Service Advisor

    3 weeks ago

    Harpenden, United Kingdom The Recruitment Index Full time

    Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team. Job Title: Customer Service Advisor **Salary**: Up to...

  • Service Advisor

    2 weeks ago

    Harpenden, United Kingdom Jago Consultants Full time

    We are currently working with a prestige car dealership who are looking to recruit an experienced Service Advisor to join their growing team, Our client prides itself on delivering a consistently high standard of customer care at all time. As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with...

  • Customer Service Advisor

    1 week ago

    Harpenden, United Kingdom Red Door Recruitment Full time

    We are currently recruiting for a Customer Service Advisor to join a dynamic and expanding company based in Harpenden. This role is best described as like 'air traffic control’ - making sure the right engineer and the right piece of equipment is in the right place at the right time, tracking and recording all activity through the system until the job is...

  • Graduate Customer Service Advisor

    4 weeks ago

    Harpenden, United Kingdom Orchard Jobs Full time

    Are you a recent graduate or just completed "A" levels? - Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant...

  • Graduate Customer Service Advisor

    1 month ago

    Harpenden, United Kingdom Orchard Jobs Full time

    Are you a recent graduate or just completed "A" levels?- Do you want to work in a supportive environment where you are recognised and rewarded for your contribution?- Do you enjoy helping customers?Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team.Job...

  • Customer Advisor

    7 days ago

    Harpenden, United Kingdom Boots Full time

    Summary Job Reference: - 230174BR Harpenden, High Street Permanent 16 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...

  • Customer Advisor

    2 weeks ago

    Harpenden, United Kingdom Boots Full time

    Summary Job Reference: 233153BR - Job Reference: 2 3 3 1 5 3 B R Harpenden, High Street Fixed Term 37.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...

  • Customer Service Advisor

    3 weeks ago

    Harpenden, United Kingdom Sainsbury's Full time

    **Location** - Harpenden Store, Sainsbury's Supermarkets Ltd 31 High Street, Harpenden, AL5 2RU **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Sainsbury's Bank **Job ID** - 240177 We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s...

  • Graduate Customer Service Adviser

    2 weeks ago

    Harpenden, United Kingdom The Recruitment Index Full time

    Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Do you enjoy helping customers? Recruitment Index are proud to represent our Harpenden based client, in the search for a customer focussed individual to join their friendly and vibrant team. Job Title: Customer Service Advisor **Salary**: Up to...

  • No7 Advisor

    7 days ago

    Harpenden, United Kingdom Boots Full time

    Summary Job Reference: 231831BR - Job Reference: 2 3 1 8 3 1 B R Harpenden, High Street Permanent 13.5 Hours **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty...

  • No7 Advisor

    4 weeks ago

    Harpenden, United Kingdom Boots Full time

    Summary Job Reference: 230333BR - Job Reference: 2 3 0 3 3 3 B R Harpenden, High Street Permanent 13.5 Hours **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty...

  • Customer Advisor

    4 weeks ago

    Harpenden, United Kingdom Boots Full time

    Job Reference: 199964BR Harpenden, High Street Fixed Term Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...

  • Customer Advisor

    2 weeks ago

    Harpenden, United Kingdom Boots Full time

    Summary Job Reference: - 225908BR Harpenden, High Street Permanent 6.5 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

  • Customer Advisor

    3 weeks ago

    Harpenden, United Kingdom Boots Full time

    Job Reference: 204371BR Harpenden, High Street Fixed Term Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...

  • Self Pay Sales Advisor

    3 weeks ago

    Harpenden, United Kingdom Spire Healthcare Full time

    Self Pay Onsite Sales Advisor | Free Parking | Excellent Benefits | Harpenden | Monday - Friday 7.5 hours per day. Start time varies between 8-10am. Spire Harpenden Hospital are looking to appoint a Sales Advisor to join their established Self Pay team. The purpose of the Onsite Sales Advisor is to work all Self-Pay patient enquiries either outpatient or...

  • Mortgage Services Associate

    3 weeks ago

    Harpenden, United Kingdom Pear recruitment Full time

    **Mortgage Services Associate - Harpenden** A Multi award winning independent Estate Agency who have been recognised by the Sunday Times for 4 consecutive years in their "Best 100 Small Companies to Work For" list are looking for a Mortgage Services Associate. They have a mortgage group which sits within the group and aims to make the homebuying process as...

  • Mortgage Services Associate

    2 weeks ago

    Harpenden, Hertfordshire, United Kingdom Pear recruitment Full time

    Mortgage Services Associate - HarpendenA Multi award winning independent Estate Agency who have been recognised by the Sunday Times for 4 consecutive years in their "Best 100 Small Companies to Work For" list are looking for a Mortgage Services Associate.They have a mortgage group which sits within the group and aims to make the homebuying process as simple...