Customer Service Representative

2 weeks ago


Prescot, United Kingdom Raven Vision Full time

Are you a personable and dedicated individual who thrives on delivering exceptional customer experiences? Join our team as a Customer Service Representative in a front-facing role, where every interaction is an opportunity to make a positive impact.

**Customer Service Representative Duties**
- **Customer Interaction**: Engage with customers in a welcoming and friendly manner. Listen actively to their queries, concerns, and needs, and provide accurate and relevant information.
- **Inquiry Handling**: Address customer inquiries about products, services, pricing, promotions, and policies. Offer clear and concise explanations to ensure they understand the information provided.
- **Issue Resolution**: Effectively resolve customer complaints or problems. Analyse situations, identify solutions, and take appropriate actions to rectify issues in a timely and satisfactory manner.
- **Product Knowledge**: Develop a deep understanding of the products or services your company offers. This includes features, benefits, specifications, and compatibility, allowing you to provide informed recommendations to customers.
- **Upselling and Cross-Selling**: Identify opportunities to suggest complementary products or services that meet the customer's needs. Present these options in a non-pushy and informative manner.

**Customer Service Representative Requirements**:

- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Ability to handle high call volumes and work in a fast-paced environment
- Previous customer service experience preferred
- Ability to work well in a team-oriented setting

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Customer Service Representative and be part of a dynamic organization dedicated to delivering outstanding service to our valued customers.

**Salary**: £22,089.46-£24,167.63 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: In person



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