Customer Services Representative

3 weeks ago

Prescot, United Kingdom Churchill Recovery Solutions Full time

**Hello, we're CRS** **and our team is growing**

We’re a great bunch of people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.

We're here to help people get on top of their debts, by acting as the point of contact for customers who have fallen into our debt process - and provide solutions to get them back on track.

**About the role**

This is a very hands-on role and not one for the faint-hearted. No two customers, problems, or resolution journeys are the same. You will be empowered to provide customers with support, advice and the peace of mind that their current issue can be resolved.

**What you'll do**
- Receiving inbound calls from our customers regarding accounts which have fallen into arrears.
- Conducting outbound calls to customers and other 3rd parties to resolve accounts
- Working with others in your team to investigate accounts and decide on best solutions
- Taking ownership of your assigned work and ensuring this is completed within the agreed SLAs
- Offering repayment options to customers who are in arrears, which are in line with both our internal policies and the FCA’s treating customer’s fairly.
- Identifying vulnerable customers and offering additional support to them - including referrals to citizens advice or debt charities where appropriate.

**About you**

We're looking for someone with strong customer service experience that feels satisfaction from resolving a customer issue
- You’ll need experience of working in a customer service and or debt collection role
- You’ll need to be a caring and compassionate individual, empathetic with people in tough situations
- You’ll need great customer service skills with a natural ability to build rapport
- You’ll need the ability to take ownership of a problem and see it through to resolution
- You’ll need to be someone who loves to think differently about problems of all types, challenges assumptions, and throws themselves into creating new solutions
- **Don’t forget though, you’ll need to be eligible to live and work in the UK.**_

**What's in it for you**

Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
- Huge opportunities for exposure & development as we scale up.
- £24,000 starting salary
- 20 days holiday plus Bank Holidays increasing by 1 day per year up to a maximum of 25 days.
- Company pension scheme
- On-site free parking
- Performance bonus paid quarterly

**Additional Information**

**Job Types**: Permanent, Full-time

**Salary**: From £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Prescot: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

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