Customer Services Advisor

7 months ago

Prescot, United Kingdom Churchill Recovery Solutions Full time

Our team is growing.
The role of **Customer Services **at CRS is primarily to communicate with our customers via telephone and written communication methods. You will predominantly be dealing with customers in arrears and helping with general account queries such as balance requests or direct debit date changes. We strive to ensure that our customers receive a professional, compliant journey at all times therefore outstanding customer service skills are paramount. In addition, we look for people with great work ethics with the ability to be able to work to tight deadlines and communicate effectively at all levels. Within a regulated environment and fast paced department there are of course service levels, KPI’s and targets to be met which are all geared to meet our customers’ expectations whilst achieving the business goals.

**The Role includes but not limited to;**
- To speak to customers via telephone, written communications and/or any other digital methods introduced into the department / function to discuss account queries and repayment options
- Set appropriate, sustainable and compliant repayment arrangements
- To address failed arrangements in an appropriate and timely manner
- Address customer’s change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
- To liaise with other departments to ensure the customer receives the correct outcomes to collections issues raised
- General administration duties
- To adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
- To address and raise any risks identified thought the course of the role and in line with company policy
- To assist in projects / mini initiatives within the collections function as advised by line manager
- Adhere to KPI’s set by the business
- Understand and adhere to departmental Service Levels (SLA)
- To meet individual and contribute to team targets
- To complete any reasonable ad-hoc requests
- To assist with the tracing function within the department where necessary

**Skills and qualifications we ideally need;**
- Experience working in a call centre and or customer services environment.
- Customer services and or debt management experience.
- You must be IT literate with experience of using Word and Excel.
- 5 GCSE's including Maths and English at C grade or above.
- Customer Service skills - you will want to help people, be empathetic, sensitive and have a caring nature.
- Good written, numeracy and oral communication skills plus good attention to detail.
- Honesty and integrity.
- Team Player.

**Hours - **The Customer Service team are currently open to customers 8am to 7pm Monday to Friday and Saturday 9am-1pm.

**Salary**: Up to £24,000.00 per year dependant on experience

**Benefits**:

- On-site parking

Schedule:

- 7.5 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Prescot, L34 4AR: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Prescot, L34 4AR

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: Up to £24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Ability to commute/relocate:

- Prescot, L34 4AR: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

  • Service Advisor

    7 months ago

    Prescot, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Merseyside **Town/City**: Prescott **Sector**: Service Department, Independent Garage **Salary**: £28000 - £30000 per annum **Job ref**: 130838 **Service Advisor** - ** Knowlsey**: - ** Independent Used Car Supermarket**: - ** Basic £26,000 - £28,000 - Experience depending + bonus**: - ** Monday - Friday 08:30aam - 17:30pm**: - ** 1...

  • Customer Service Advisor

    6 months ago

    Prescot, United Kingdom General All-Purpose Plastics (GAP) Ltd Full time

    **Are you looking for something new in your career? If you're an experienced customer service advisor, we have some exciting news for you!** Our sales development team is expanding, and we're looking for outgoing, friendly, and motivated customer experience advisors to join us at our office Knowsley, Overbrooke Lane. **The Role**: As a customer experience...

  • Customer Service Assistant

    7 months ago

    Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time

    Here at **MJ Quinn**, we currently have an exciting new opportunity for a **Customer Service Assistant** to join the business. This position will be based at our Head Office in Knowsley working Monday to Friday, 8am-5pm. **Who are MJ Quinn** MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and...

  • Customer Service Assistant

    7 months ago

    Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time

    Here at **MJ Quinn**, we currently have an exciting new opportunity for a **Customer Service Assistant** to join the business. This position will be based at our Head Office in Knowsley working Monday to Friday, 8am-5pm. **Who are MJ Quinn** MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and...

  • Customer Service Assistant

    7 months ago

    Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time

    Here at **MJ Quinn**, we currently have an exciting new opportunity for a **Customer Service Assistant** to join the business. This position will be based at our Head Office in Knowsley working Monday to Friday, 8am-5pm. **Who are MJ Quinn** MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and...

  • Christmas Customer Advisor

    6 months ago

    Prescot, United Kingdom Boots Full time

    Summary Job Reference: - 218063BR Prescot, Cables Retail Park Fixed Term We are now recruiting Christmas Customer Advisors for our Prescot Cables Retail Park store. Available shift patterns: 1 x Thur, Fri and Sat, 5 hours shifts each day **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s...

  • Christmas Customer Advisor

    7 months ago

    Prescot, United Kingdom Boots Full time

    Summary Job Reference: - 215368BR Prescot, Cables Retail Park Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Cables Retail Pk Steley Way Prescot Lancashire store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity,...

  • Christmas Customer Advisor

    1 day ago

    Prescot, United Kingdom Boots Full time

    Job Reference: 188518BR Prescot, Cables Retail Park Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Prescott Store store. **Need to know** We are now recruiting Christmas Customer Advisors for our Prescott Store store. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity,...

  • Customer Services Advisor

    7 months ago

    Prescot, United Kingdom Churchill Recovery Solutions Full time

    Our team is growing. The role of **Customer Services **at CRS is primarily to communicate with our customers via telephone and written communication methods. You will predominantly be dealing with customers in arrears and helping with general account queries such as balance requests or direct debit date changes. We strive to ensure that our customers receive...

  • Customer Services Advisor

    7 months ago

    Prescot, United Kingdom Churchill Recovery Solutions Full time

    Our team is growing. The role of **Customer Services **at CRS is primarily to communicate with our customers via telephone and written communication methods. You will predominantly be dealing with customers in arrears and helping with general account queries such as balance requests or direct debit date changes. We strive to ensure that our customers receive...

  • HR Advisor

    7 months ago

    Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time

    **Working Hours | **Monday-Friday 35 hours between 9am-5pm. **Salary | **£32,000 to £38,000 p/a depending on experience. Here at MJ Quinn we currently have an exciting new opportunity for a **HR Advisor** to join the business. This position will be based in our Head Office in Knowsley, Liverpool. **Who are MJ Quinn** MJ Quinn are an established national...

  • HR Advisor

    6 months ago

    Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time

    **Working Hours | **Monday-Friday 35 hours between 9am-5pm. **Salary | **£32,000 to £38,000 p/a depending on experience. Here at MJ Quinn we currently have an exciting new opportunity for a **HR Advisor** to join the business. This position will be based in our Head Office in Knowsley, Liverpool. **Who are MJ Quinn** MJ Quinn are an established national...

  • HR Advisor

    6 months ago

    Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time

    **Working Hours | **Monday-Friday 35 hours between 9am-5pm. **Salary | **£32,000 to £38,000 p/a depending on experience. Here at MJ Quinn we currently have an exciting new opportunity for a **HR Advisor** to join the business. This position will be based in our Head Office in Knowsley, Liverpool. **Who are MJ Quinn** MJ Quinn are an established national...

  • HR Advisor

    1 day ago

    Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time

    **Working Hours | **Monday-Friday 35 hours between 9am-5pm. **Salary | **£27,000 to £32,000 p/a depending on experience. Here at MJ Quinn we currently have an exciting new opportunity for a **HR Advisor** to join the business. This position will be based in our Head Office in Knowsley, Liverpool. **Who are MJ Quinn** MJ Quinn are an established national...

  • Part Time Customer Service Advisor

    2 days ago

    Prescot, United Kingdom Chums Ltd Full time

    This is not your typical call centre environment; you will be working within a friendly, supportive atmosphere for a long standing family run business. We offer great career progression opportunities and provide full focus on training and professional development. Reporting in to the Team Manager your key tasks will include: - Maintain standards and...

  • No7 Advisor

    6 months ago

    Prescot, United Kingdom No.7 Boots Full time

    Prescot, Cables Retail Park Part-Time Permanent The hourly rate for this role is £11.30 - £12.50 depending on location. No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We...

  • No7 Advisor

    6 months ago

    Prescot, United Kingdom Boots Full time

    Summary Job Reference: - 224468BR Prescot, Cables Retail Park Permanent 30 hours per week **The hourly rate for this role is £11.30 - £12.50 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7, Liz...

  • No7 Advisor

    6 months ago

    Prescot, United Kingdom No.7 Boots Full time

    Prescot, Cables Retail Park Part-Time Fixed Term The hourly rate for this role is £11.30 - £12.50 depending on location plus the opportunity to earn more if you and your team deliver great customer experiences and exceed your sales targets. With our discretionary quarterly team bonus scheme, you can earn up to 10% of your salary every quarter. - Being a...

  • No7 Advisor

    7 months ago

    Prescot, United Kingdom Boots Full time

    Summary Job Reference: - 218300BR Prescot, Cables Retail Park Fixed Term **The hourly rate for this role is £11.30 - £12.50 depending on location plus the opportunity to earn more if you and your team deliver great customer experiences and exceed your sales targets. With our discretionary quarterly team bonus scheme, you can earn up to 10% of your...

  • Customer Service Representative

    6 months ago

    Prescot, United Kingdom Raven Vision Full time

    Are you a personable and dedicated individual who thrives on delivering exceptional customer experiences? Join our team as a Customer Service Representative in a front-facing role, where every interaction is an opportunity to make a positive impact. **Customer Service Representative Duties** - **Customer Interaction**: Engage with customers in a welcoming...