Customer Service Assistant
6 months ago
Here at **MJ Quinn**, we currently have an exciting new opportunity for a **Customer Service Assistant** to join the business. This position will be based at our Head Office in Knowsley working Monday to Friday, 8am-5pm.
**Who are MJ Quinn**
MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We have over 1500 workers delivering our services. At MJ Quinn we believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.
As **Customer Services Advisor** for you will be providing a fantastic service, supporting the business to resolve issues relating to claims and complaints.
**Your role will include**:
- Liaise with the client (Openreach) on shared platforms to acknowledge, further and respond on complaints and claims raised and deal through to resolution
- Raise complaints and claims and refer details to relevant stakeholders
- Follow escalation process for complaints and claims as appropriate
- Ensure MJ Quinn Managers are given accurate details of complaints on time and are tracked for closures.
- Allocation of a complaint against root cause to report back to the Area Teams.
- Provide Area Managers with statistics of complaints and claims broken back by Engineer
- Provide ECJ weekly report to Openreach on compliance of surveys completed
- Provide weekly reports to Managers in relation to non-compliance of Engineers completing surveys
- Work with the Customer Service Manager, the Quality Manager and the Operational Support Team to identify poor performance across the scorecard.
**Experience**:
- Experience of working in a customer service environment
- Excellent communicating skills both face to face and over the telephone
- Ability to manage multiple workloads.
- IT Literate, experience of Microsoft 365 prefered.
**Benefits**:
- 33 days holiday
- Medicash Scheme
- Pension Scheme
- Gym & Retail Discounts
- X2 Life Assurance
- Cycle to work scheme
If you’re looking for a new challenge and want to join a dynamic company, we want to hear for you
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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