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Customer Service Representative

1 month ago

Prescot, Knowsley, United Kingdom Tesco Full time

About the Company

Tesco's vision is to become every customer's favourite way to shop, whether they are at home or on-the-go. Our core purpose is 'Serving our customers, communities and planet a little better every day'. This means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Salary

The Tesco Colleague rate of pay starts from £12.02 an hour; this increases to £13.15 for stores within the M25. Additional payments may also apply depending on location and skills.

Job Description

As a colleague in one of our stores, you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.

  • Knowing your customers and serving them with passion and pride; giving great natural service.
  • Passionate and knowledgeable about the products and services within my store.
  • Working across the store in our service, picking and replenishment areas where required.
  • Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
  • Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
  • Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
  • Handling products with care to maintain quality and ensure they reach customers in the best condition.
  • Being yourself, living our values, making everyone feel welcome and always following our policies.
  • At times, you may be required to accept deliveries into the store

Requirements

We are looking for someone with a passion for delivering great service, greeting customers with a smile, and serving them with pride. The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip, is essential.

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
  • To take the initiative and make decisions that are right for our customers
  • Work well within a team and communicate openly with others
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success
  • Be at work on time, well presented and ready to be a brand ambassador

Benefits

We offer a range of benefits to suit you, including holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays), request flexible working from day one, get 10% off and 15% at payday weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home, access to free wellbeing services with a range of resources to support your mind, body, and life, life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%, and more.