Care Operations Supervisor

4 weeks ago


Prescot, Knowsley, United Kingdom Cera Care Full time
Job Summary

We are seeking a Field Care Supervisor to join our team of professionals who are dedicated to providing exceptional care services to customers. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering high-quality care.

About the Job

The successful candidate will be responsible for overseeing the supervision of carers, ensuring customers' requirements are met, and that our team is skilled and able to deliver safe quality care. They will also be involved in audits of MAR charts and Log books, as well as conducting carer spot checks and field supervisions.

The job requires a high level of flexibility, with regular travel to customer locations and occasional evening or weekend work. The ideal candidate will be organized, with good time management skills and the ability to prioritize tasks effectively.

The salary for this role is estimated at £22,395, taking into account the location and industry standards. Benefits include NVQ and in-house training and development opportunities, access to a comprehensive employee assistance program, mileage allowance, and paid DBS/PVG certification.

Responsibilities
  • Supervise and support carers to ensure they are equipped to deliver high-quality care
  • Conduct regular meet & greets with new customers to understand their needs and preferences
  • Develop and review care plans to ensure they meet the changing needs of customers
  • Perform risk assessments and audits to identify areas for improvement
  • Conduct regular spot checks and field supervisions to monitor carer performance

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