Patient Co-ordinator

6 months ago


Bristol, United Kingdom HORFIELD HC Full time

DUTIES Navigating patients to the most appropriate clinician/staff member Completing general clerical and office procedures with particular focus on front desk and switchboard responsibilities, as well as a variety of allocated administration tasks. Maintaining high standards of customer service to all visitors to the health centre. Preserving complete confidentiality of patients records and clinically related matters at all times. Making appointments, taking information requests from other professionals, and providing information as necessary.

Dealing with incoming post and deliveries; and distributing reports and copy records as necessary, including collecting appropriate payments where relevant. Providing clerical support to other areas of the practice as and when required. Opening and closing the health centre as required. Attending training and staff meetings as required.

The role is likely to be hybridised incorporating part of the working week in our new PCN prescribing hub. This will involve following standard operating procedures to process prescription requests and deal with medication queries, under the supervision of clinical colleagues.



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