Patient Flow Co-ordinator

7 months ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

An opportunity has arisen within our Emergency Department for a Patient Flow Co-ordinator position working over a 24 hour/7 day rota.

Various hours available.

With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in a dynamic, fast-paced environment that receives high volumes of patient attendances.

We are looking for a dynamic and energetic individual to support the smooth running of the Emergency Department and achievement of the associated performance targets. This will include using the patient administration system to book in patients; meet and greet reception duties; management of patients’ CAS Cards and medical records as well as back office administration duties.

You should have a proven track record of, and experience in, reception duties and/or administration in a customer service role.

Band 3 Salary with additional unsocial hours pay enhancements of 35% for nights / Saturdays and 69% for Sundays / Public Holidays.

It is essential that you are able to work independently as well as within a team. You should possess the ability to communicate effectively and sensitively with colleagues, patients and visitors to the department and have a welcoming and professional customer service approach. The ability to prioritize and pay attention to detail in a busy environment is also essential.

This is a key role in ensuring an efficient and courteous welcome and full reception service to members of the public and other agencies attending the Emergency Department.

**Main Duties Include**:
All face to face and telephone enquiries.

Offer excellent customer service at all times.

Help to ensure the smooth flow of patients throughout all areas of the department.

Clear liaison and communication with clinical colleagues.

Maintain patient administrative IT systems.

As a key team member you will help to ensure that the service is delivered successfully and in a timely manner, supporting the clinical team in meeting key performance measures and supporting service development.

For a more detailed job description including the main responsibilities and person specification, please refer to the job description document attached to this vacancy.



  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Children’s Patient Flow Co-ordinator - Children’s ED 30 hours working 1530 - 2330, with a flexible shift pattern over 7 days a week Bristol Royal Hospital for Children provides services for children from across the South West of England and is one of the UK’s five specialist Paediatric Major Trauma Centres. As part of University Hospitals Bristol...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    A new and exciting opportunity is available working in the Emergency Department at Southmead Hospital, where no two days are the same. We are looking for an enthusiastic, confident, reliable and competent individual who wishes to work in a very busy, yet rewarding role based in the centre of our Emergency Department. You must be self-motivated, be able to...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    A new and exciting opportunity is available working in the Emergency Department at Southmead Hospital, where no two days are the same. We are looking for an enthusiastic, confident, reliable and competent individual who wishes to work in a very busy, yet rewarding role based in the centre of our Emergency Department. The Patient Flow Co-ordinator will...


  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    An opportunity has arisen within our Emergency Departmentfor a Patient FlowCo-ordinator position working over a 24 hour/7 day rota. Various hours available. With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in a dynamic,...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    A new, exciting opportunity is available working in the Emergency Department at Southmead Hospital. We are looking for an enthusiastic, confident, reliable and competent individual who wishes to work in a very busy, yet rewarding role based in the centre of our Emergency Department. The Patient Flow Co-ordinator will be responsible for collating and...


  • Bristol, United Kingdom Quinn Clinics Full time

    Patient Co-ordinator/ Practitioners Assistant Quinn Clinics Quinn Clinics is a GP-owned and run non-surgical cosmetic and medical dermatology clinic located in Bristol. We are committed to delivering a personalised approach to all our patients, with a team of highly skilled clinicians, offering only the best, evidence-based lasers, energy-based devices and...

  • Patient Co-ordinator

    7 months ago


    Bristol, United Kingdom Mendip Vale Medical Group Full time

    As Mendip Vale Medical Group expand and grow our services, we are looking for further Patient Co-ordinators to join our Southmead team. **Job Summary**: Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the...

  • Patient Co-ordinator

    7 months ago


    Bristol, United Kingdom Mendip Vale Medical Group Full time

    As Mendip Vale Medical Group expand and grow our services, we are looking for further Patient Co-ordinators to join our Monks Park team. **Job Summary**: Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the...


  • Bristol, United Kingdom Mendip Vale Medical Group Full time

    Mendip Vale Medical Group are looking to recruit a further Patient Co-ordinator to join our experienced Monks Park team. Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or...

  • Patient Co-ordinator

    8 months ago


    Bristol, United Kingdom Mendip Vale Medical Group Full time

    As Mendip Vale Medical Group expand and grow our services, we are looking for further Patient Co-ordinators to join our Coniston team. **Job Summary**: Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the...


  • Bristol, United Kingdom Mendip Vale Medical Group Full time

    Mendip Vale Medical Group are looking to recruit further Patient Co-ordinators to join our friendly Coniston team. Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or...

  • Patient Co-ordinator

    7 months ago


    Bristol, United Kingdom Mendip Vale Medical Group Full time

    Mendip Vale Medical Group are looking to recruit further Patient Co-ordinators to join our friendly teams at Monks Park Surgery, Southmead Famil, Practice & Sea Mills Surgery. Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way....


  • Bristol, United Kingdom Mendip Vale Medical Group Full time

    Mendip Vale Medical Group are looking to recruit a further Patient Co-ordinator to join our experienced Monks Park team. Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or...


  • Bristol, United Kingdom Brook Street Full time

    We are working with a Health Care provider who have various Booking co-Ordinator roles available. **Senior Booking Co-Ordinator FTC 12months Maternity Leave cover.** Full - Time 37.5 hrs Per Week Mon-Fri 9am - 5pm No weekends/bank holidays Based at Eastgate Hybrid working once training is completed. To provide a comprehensive booking service for patients...


  • Bristol, United Kingdom Brook Street Full time

    We are working with a Health Care provider who have various Booking co-Ordinator roles available. **Senior Booking Co-Ordinator FTC 12months Maternity Leave cover.** Full - Time 37.5 hrs Per Week Mon-Fri 9am - 5pm No weekends/bank holidays Based at Eastgate Hybrid working once training is completed. To provide a comprehensive booking service for patients...


  • Bristol, United Kingdom The Merrywood Practice Full time

    To register patients on the computer system as having arrived for their appointments To follow practice protocols and pathways to ensure consistency of service To make future appointments on the computer system for patients following agreed pathways and protocols To ask patients agreed questions and signpost to alternative services To issue repeat...


  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    An opportunity has arisen within our Emergency Departmentfor a Patient FlowCo-ordinator position which is worked over a 24 hours/7 day rota. Two part time roles available. With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in...


  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    An opportunity has arisen within our Emergency Departmentfor a Patient FlowCo-ordinator position which is worked over a 24 hours/7 day rota. Two part time roles available. With a recent expansion of the Emergency Department this is an exciting opportunity for someone with great customer service and organisational skills, to gain some experience working in...


  • Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time

    Company Overview:University Hospitals Bristol NHS Foundation Trust is a leading healthcare provider, committed to delivering exceptional patient care and services. Our team of dedicated professionals works together to provide high-quality services, ensuring the best possible outcomes for our patients.">Job Summary:We are seeking an experienced Co-ordinator...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    A fantasctic opportunity has arisen within the Vascular Surgery Network. We cover a a network based at NBT, Southmead Hospital yet manage services at NBT, in Weston, Bath and UHBristol. The role is for an assistant patient pathway co-ordinator working 37.5 hours per week across Monday -Friday. An exciting opportunity has arisen within the Vascular...