Emergency Department Patient Flow Co-ordinator

5 months ago


Bristol, United Kingdom North Bristol NHS Trust Full time

A new and exciting opportunity is available working in the Emergency Department at
Southmead Hospital, where no two days are the same. We are looking for an
enthusiastic, confident, reliable and competent individual who wishes to work in a
very busy, yet rewarding role based in the centre of our Emergency Department.
You must be self-motivated, be able to remain calm under pressure and demonstrate
willingness to undertake and learn new tasks within a busy, and at times, demanding
department. You will have varied development opportunities, learn new skills and
work within a diverse and supportive team.
Consultant in charge of the Emergency Department to facilitate the smooth
operational running of the department, interfacing with the site team, Divisions, Trust
wide and external NHS teams to achieve this. The Patient Flow Co-ordinator will
support the Emergency Department to ensure accurate and timely data input and
flow support in order to prevent unnecessary delays and improve patient experience.
Full and part-time hours will be considered, although the needs of the service must
be met, and night shifts are included in the working pattern.

The Patient Flow Co-ordinator will be responsible for collating and organising all
data pertinent to the operational running of the department, inclusive of ensuring
the accurate and timely provision of information to be shared internally and
externally and therefore informing decision making. The post holder will facilitate
discharges, escalate delays and support low wherever possible.
proficiency in Word, Excel, and excellent communication skills and will be familiar
with the operational demands and performance metrics that the Emergency
Department report against.

**Main duties include**:

- Provide excellent customer service
- Respond to face to face and telephone queries
- Be a point of contact for operational issues
- Facilitate efficient flow through the department to avoid unnecessary delays and improve patient experience
- Live breach validation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

JOB SUMMARY

The post holder will provide a comprehensive, high quality and professional administration service to support the Emergency Department.

They will assist in the operational escalation process by providing administrative support in emergency zone huddles, noting actions and providing the necessary site information.



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