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Visitor Experience Officer

4 months ago

Dunstable, United Kingdom National Trust Full time

Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications?

We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all year round.

**You'll play **lead role in marketing and communications across the portfolio. **There will be an initial requirement to work at least 1 weekend in 6 in addition to covering holidays and other programming commitments.**

**What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).**

Being part of our visitor experience team, you will join a community of people who enjoy, protect and want to learn more about our properties and the stories they holds. Our team are central to creating the brilliant experience that visitors have at our places. Be part of our wonderful team in offering a warm welcome to every visitor, sharing stories that intrigue and inspire. Reporting to the Visitor Operations and Experiences Manager, you'll also be part of a much wider portfolio team, working with staff from Ashridge Estate, Shaw’s Corner and Dunstable Downs.

What you'll be doing:As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Visitor Experience Manager, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors.

Working in the marketing and communications team, across the portfolio, you'll ensure our web content is correct and up to date. You'll make our social media sites a place where visitors share their experiences with each other, environments in which we don’t need to overtly ‘market’ our place or causes, but instead start conversations which our supporters continue both on and offline, building a digital community.

Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.

**Please also read the full role profile attached to this advert.**

Who we're looking forIt’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

- Experience of producing interpretation, marketing or promotional material
- Excellent people skills, enabling strong relationships, both externally and internally
- Outstanding organisation and planning skills, and a good eye for detail
- A hard working approach, be committed and a team player
- Excellent communication skills, both verbal and written
- A flexible customer focused approach, with high standards of customer service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)