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Customer Experience Coordinator

2 months ago

Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time
About the Role

We are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities
  • Coordinate a portfolio of customers, providing named account contact for all customer queries and requests.
  • Communicate effectively between customers and internal departments to ensure service levels are met and customer expectations are exceeded.
  • Manage and prioritize daily workload, demonstrating a strong sense of ownership and attention to detail.
  • Utilize Microsoft Office and new systems to provide efficient and effective support.
About You

We are looking for an individual with a proven track record of delivering exceptional customer care and a deep commitment to continuous improvement. You will have excellent communication skills, both written and verbal, and be proficient in Microsoft Office. Additionally, you will be able to manage and prioritize your workload, demonstrating a strong sense of ownership and attention to detail.

What We Offer
  • 5 weeks' holiday per year (excluding bank holidays)
  • Life Assurance
  • Employee Assistance Programme (EAP)
  • A safe and supportive culture
  • MyRewards – over 3000 discounts for everyday life
  • Pension scheme
  • Cycle to Work scheme
  • Progression opportunities
Security Criteria

Please note that you must be able to pass criminal record, personal credit, and ID checks. You must also have verifiable 5-year employment/unemployment/educational history.