Customer Experience Coordinator
3 weeks ago
We are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.
Key Responsibilities- Coordinate a portfolio of customers, providing named account contact for all customer queries and requests.
- Communicate effectively between customers and internal departments to ensure service levels are met and customer expectations are exceeded.
- Manage and prioritize daily workload, demonstrating a strong sense of ownership and attention to detail.
- Utilize Microsoft Office and new systems to provide efficient and effective support.
We are looking for an individual with a proven track record in offering exceptional customer care and a deep commitment to continuous improvement and excellent service delivery. You will have excellent communication skills, both written and verbal, and be proficient in Microsoft Office.
What We Offer- 5 weeks' holiday per year (excluding bank holidays)
- Life Assurance
- Employee Assistance Programme (EAP)
- A safe and supportive culture
- MyRewards – over 3000 discounts for everyday life
- Pension scheme
- Cycle to Work scheme
- Progression opportunities
You must be able to pass criminal record, personal credit, and ID checks. You must also have verifiable 5-year employment/unemployment/educational history.
How to ApplyIf you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your CV (including a full job history) for consideration.
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Customer Experience Coordinator
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