Customer Experience Coordinator

3 weeks ago


Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time
About the Role

We are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities
  • Coordinate a portfolio of customers, providing named account contact for all customer queries and requests.
  • Communicate effectively between customers and internal departments to ensure service levels are met and customer expectations are exceeded.
  • Manage and prioritize daily workload, demonstrating a strong sense of ownership and attention to detail.
  • Utilize Microsoft Office and new systems to provide efficient and effective support.
About You

We are looking for an individual with a proven track record in offering exceptional customer care and a deep commitment to continuous improvement and excellent service delivery. You will have excellent communication skills, both written and verbal, and be proficient in Microsoft Office.

What We Offer
  • 5 weeks' holiday per year (excluding bank holidays)
  • Life Assurance
  • Employee Assistance Programme (EAP)
  • A safe and supportive culture
  • MyRewards – over 3000 discounts for everyday life
  • Pension scheme
  • Cycle to Work scheme
  • Progression opportunities
Security Criteria

You must be able to pass criminal record, personal credit, and ID checks. You must also have verifiable 5-year employment/unemployment/educational history.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your CV (including a full job history) for consideration.



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