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![Hypnos Beds](https://media.trabajo.org/img/noimg.jpg)
Customer Sales Co-ordinator
2 months ago
**Key Responsibilities**:
- To administer daily orders and enquiries for the contract department
- To co-ordinate and facilitate communication of sales admin activity
- Ensure smooth running of sales admin function
- Ensure service levels and customer service standards are maintained to the highest level
**Key Relationships**:Customers, Sales & Marketing Director, Director of Global Business Development, Customer service manager, Sales team and HCB Management team, Purchasing, Manufacturing & operations teams, Line Manager, Admin colleagues, consumers
**Purpose of the Role/Role Overview**
To ensure orders/pro-forma and quotations are processed in a timely manner and information is
communicated to the customer and the Key Account Managers in a professional, effective manner and timely manner.
**Responsibility**: To deliver a best in class customer service, putting the customer at the heart of what we do.
**Operational responsibilities**
- Day to day workload of sales desk, processing orders and enquiries via integrated management system
- Provide quotations to customers within agreed guidelines
- Monitoring and progressing of quotes and pro-formas
- Book-in customer deliveries
- Compile export documentation
- Comply with legal and company Health & Safety rules and guidelines
- Gather production lead times for standard products and management of delivery to meet customer timescales
- Gather product cost prices and add-on costs, manage and negotiation with the area manager the sell price for quotation -**Expansion on wording**
- Assist and raise quotations for project sales enquiries and support in maintaining physical and electronic project files
- Sale & admin support for sales team, via ‘buddy’ scheme **Already doing this**
- Work closely with ASM buddy to ensure they are kept up to speed on all key projects through the life cycle of the sale **To enhance Project management -under purpose of role**
- Raise any customer issues, pricing queries and provide general feedback to line manager ASMs **Doing this any way**
- Monitor blocked orders, and chase payments
- Follow up provisional orders and quotation’s to secure conversion
- Communicate information across the sales teams internally and externally as required
- Support and implement systems and methods to improve the quality of customer service provided
- **To improve working processes
- Good practice**
- Work closely with and build customer relations with ASMs and key accounts.
- Support and assist cover and administer orders and enquiries of team members and ‘buddy’ area during busy and holiday periods
**Maintaining high levels of customer service**
- Liaising and building rapport with all departments across the group
- Proactively recognize up-selling opportunities and match potential sales to customer in order to increase revenue
- Keep Team Leader informed of any threat to the achievement of objectives or targets with proposals for their solution
- Highlight procedures where change is required and support the implementation
- Act in an empowered way ensuring excellent customer relationship management, adding value wherever possible
**Standards of performance**
- Ensure all enquiries or complaints are resolved to a satisfactory conclusion
- Records, orders are kept updated with notes of all relevant information informing ASMs as required
- Ensure that product knowledge is kept up to date and of a high standard
- Be an expert user of the computerised systems
- Maintain good time/task management and self-discipline
- Maintain a mature approach to the job role and achieving targets
- Recognize pressure points within workloads and communicate to line manager highlighting risk in completing the tasks in a timely manner
- Take responsibility and ownership of tasks seeing them through from start to completion
**Additional Duties**
- Assist with any customer visits to the Castle Donington Showroom
- Attend Trade Shows where appropriate and represent the business in a smart, professional manner at all times
- Customer visits as required
**Qualification/Skills**:
- Intermediate in Microsoft Excel, PowerPoint and Word
- Highly Numerate/Analytical
- Ability to work at speed in fast paced, pressured environment
- Strong written and verbal communication skills at all levels internally and externally to the organisation
- Able to build a rapport with contacts
- Self-motivated with the ability to problem solve
- Understand basic spreadsheets
- Understand the HCB selling story
- Manage by fact
- Smart professional and enthusiastic
- Happy, good sense of humor, flexible, proactive, hands on approach, friendly, detail focused, positive
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Wor