Service Co-ordinator

7 months ago

Derby, United Kingdom Primary Healthcare Derby Full time

Primary duties and responsibilities The job holder will need to liaise effectively with service users, carers, visitors and both internal and external agencies within the boundaries of the role. The job holder will promote the build-up of good network links for advice and direction. The job holder will have a good working relationship with all members of the Multi-disciplinary Team. The job holder will work effectively with members of the wider administration team The job holder will be expected to deal appropriately with highly confidential and sensitive material on a regular basis in accordance with company policies The job holder will be required to meet NHS Standards for Confidentiality and Information Sharing.

The job holder will communicate effectively and sensitively with all levels of staff through a range of formal and informal methods, including written communications and directives. The job holder will escalate sensitive staffing issues Where appropriate you will use negotiation and persuasive skills to communicate effectively e.g. arrange complex meetings. You will demonstrate the ability to build up good networks for advice and direction.

The job holder will liaise with senior personnel as required Where new systems are to be implemented the job holder will be expected to contribute to that process in a positive way including having the ability to articulate concerns and issues in a positive light. To liaise effectively with other members of the team and attend monthly meetings, gaining peer support and keeping up to date with new systems and procedures. Dealing with and prioritising phone calls requiring urgent advice within the boundaries of the role Liaise with various external departments and agencies, including Social Services, GPs, Consultants and other hospitals to ensure a good flow of communication. Knowledge Good working knowledge of secretarial, administrative, general office and reception duties (electronic and paper filing systems, photocopying etc.) You will have a good understanding of a range of work procedures and practices, the majority of which are non-routine, and will require intermediate level theoretical knowledge, normally acquired through formal training or equivalent experience.

You will have a good working knowledge of customer service and the impact on delivery a quality service. Excellent working knowledge of Microsoft Office Package, clinical systems etc Knowledge of a variety of software packages Excellent working knowledge of diary management and room booking systems Excellent working knowledge and understanding of the responsibilities of working with confidential information Knowledge of the HR requirements in relation to the provision of day to day staff co-ordination. Skills Ability to organise, create, file and retrieve electronic and manual records Manage and co-ordinate MDTs Demonstrate excellent communication and interpersonal skills Excellent numeracy and literacy skills Ability to take and transcribe minutes of meetings at management meeting level and MDTs as directed by the Service Leads or Operational Manager. Good organisational skills and the ability to work under pressure Ability to accept direction from the Service Leads or Operational Manager in particular around sensitive staffing issues, workload management and occasional complex tasks.

Ability to manage a demanding workload Ability to audit and report on own work in conjunction with the Service Leads or Operational Manager Ability to be an active member of the MDT, which will include taking concise minutes throughout the meeting updating the patient records and ensuring all actions tasked are updated prior to the next meeting. Good networking skills Decision making skills (within the boundaries of the role) Can demonstrate attention to detail. Analysis, Problem Solving & Judgemental Skills The job holder will be expected to make decisions within the boundaries of this role. The job holder would be expected to give advice where appropriate and within the boundaries of this role and within the realms of confidentiality and data protection legislation.

The job holder will be expected to behave in a professional manner at all times. To be responsible for the input, collection and management of data either manually or electronically including statistical/clinical information and contractual information. Prepare monthly statistics and management reports under the direction of the Service Leads or Operational Manager. You will be expected to make judgements involving facts or situations, some of which will require analysis.

Planning and Organisational Skills Arrange and minute meetings at Senior Management as required by the Service Leads or Operational Manager. You will organise room bookings, using an approved room booking system as appropriate. You will assist the Service Leads or Operational Manager to analyse and report on progress against an action plan or project plan as required. You wil

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