Service Advisor
5 months ago
**Service Advisor - Audi Macclesfield**:
- (£24,995.25 to £28,255.50 DOE + OTE & Excellent Company Benefits)_
**Benefits**:
- **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- **A pension that pays** - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- **Save as you earn plan-** reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- **Life Assurance** - we give you the peace of mind when you need it most
- **Health Shield Cash Plan - **Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- **Employee Discounts with The Showroom** - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- **Discount Gym membership** - keep fit with our big brand gym & fitness offers
- **Cycle to work scheme - **get a new bike, equipment or both
- **Employee Assistance Programme - **We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- **Customer Introduction Reward - **refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
- **Holiday allowance rising with length of service - **25 DAYS HOLIDAY plus bank holidays. We reward long service with extra holiday
- **Great career development -** Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
- **And much more.**
As a **Service Advisor** you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.
**Main Responsibilities**
- To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately used warranty transactions are submitted and invoiced daily
- To obtain and process payments according to Inchcape policy
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- To maintain accurate customer records on Kerridge & Dialog
- Help deliver balance scorecard results for department to meet Manufacturers expectations
- To make telephone follow-up / Up sell / Progress calls
- To convert as many inbound / outbound calls into bookings as possible
To be a success in this role, you will have:
- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience in a target driven role
**About The Company**
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.
**OUR VISION**: To be the world’s most trusted automotive Distributor.
**Inchcape is ambitious** We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.
At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that **Inchcape is for Everyone**. So if you’re excited about this role and you share our values to **deliver great experiences through fresh thinking and working better together**, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch
A
-
Service Advisor
6 months ago
Macclesfield, United Kingdom Inchcape Full time**Service Advisor - Audi Macclesfield** **Basic Salary £31,515.75 (Dependent on Experience) + OTE circa £38,500** **45hours** We’re currently looking to speak to skilled Service Advisors with brand accreditation, who can support delivering training to less experienced colleagues as well as provide cover for the Aftersales Manager. **As a Service...
-
Customer Service Advisor
6 months ago
Macclesfield, United Kingdom Caroo Full time**Job description** **Customer Service Advisor ** **Salary Of A Customer Service Advisor £24,000 basic** **Customer Service Advisor Hours: 40 hours / Full time** **Benefits of a customer service advisor**: - Casual dress - Company pension - Death in Service - On-site parking **Key responsibilities** **of a Customer Service Advisor** -...
-
Customer Service Advisor
5 months ago
Macclesfield, United Kingdom Caroo Full time**Job description** **Customer Service Advisor ** **Salary Of A Customer Service Advisor £24,000 basic** **Customer Service Advisor Hours: 40 hours / Full time** **Benefits of a customer service advisor**: - Casual dress - Company pension - Death in Service - On-site parking **Key responsibilities** **of a Customer Service Advisor** -...
-
Service Advisor
6 months ago
Macclesfield, United Kingdom Inchcape Full time**Service Advisor - Audi Macclesfield** **Basic Salary up to £32,146.07 DOE + OTE up to circa £39,000** **45 Hours** **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor you’ll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of...
-
Service Advisor
4 weeks ago
Macclesfield, Cheshire East, United Kingdom Group 1 Automotive Full timeJob DescriptionService Advisor RoleWe are seeking a skilled Service Advisor to join our team at Audi Macclesfield. As a Service Advisor, you will be the main point of contact for all customer communication while their vehicle is undergoing maintenance and repair.Working with world-class brands, you will have the drive to deliver outstanding and trusted...
-
Temporary Customer Service Advisor
7 months ago
Macclesfield, United Kingdom Page Personnel Full timeGreat working patterns and pay rate - Possibility of being made permanent **About Our Client**: Our client is a leading business within drainage solutions. They are looking for a Temporary Customer Service Advisor to join their Macclesfield team on a temporary basis with the view of being made permanent. As a Temporary Customer Service Advisor you will: -...
-
Service Advisor
5 months ago
Macclesfield, United Kingdom LSH Auto UK Ltd Full timeWe have an amazing opportunity for an experienced Aftersales Executive to join our dealership in Macclesfield. Hours - 40 Salary - £25,552 OTE Bonus - £19,600 Potential Earnings - £45,152 **Benefits**: - Staff Car Scheme - Competitive Pension Scheme - Company pay up to 4% - Platinum Plus Membership - Eye care Vouchers - Life Assurance - 4 x Salary -...
-
Customer Service
5 months ago
Macclesfield, United Kingdom NFU Mutual Full time**Customer Service & Sales Advisor**: - Insurance role with full training + development + progression opportunities - Monday-Friday 9am-5pm. No weekends! - Based on the outskirts of Macclesfield town centre with onsite parking **About the Role**: As an NFU Mutual Customer Service & Sales Advisor you’ll be the backbone of the team in our Macclesfield...
-
Customer Service/sales Advisor
5 months ago
Macclesfield, United Kingdom Spire Healthcare Full time**Private Patient Sales Advisor | Macclesfield | Full time | Permanent | 37.5 hrs per week | £22,327 per annum** Spire Regency Hospital, Macclesfield is currently looking to recruit for a Customer Service/Sales Advisor to join our fantastic team on a full-time, permanent basis. Spire Regency Hospital, Macclesfield takes pride in providing a high standard...
-
Customer Service Advisor
6 months ago
Macclesfield, United Kingdom DoorCo LTD Full timeDoorCo is an established manufacturing and distribution business that continues to grow and expand rapidly. We are currently seeking to recruit an enthusiastic and motivated Customer Services Advisor to join our busy and dedicated team in Macclesfield. Duties include, but are not limited to - Building effective customer relationships and responding to...
-
Customer Service Advisor
6 months ago
Macclesfield, United Kingdom DoorCo LTD Full timeDoorCo is an established manufacturing and distribution business that continues to grow and expand rapidly. We are currently seeking to recruit an enthusiastic and motivated Customer Services Advisor to join our busy and dedicated team in Macclesfield. Duties include, but are not limited to - Building effective customer relationships and responding to...
-
Customer Service Advisor
6 months ago
Macclesfield, United Kingdom Viz-Pro Ltd Full time**Job Title: Customer Service Advisor** We are looking for a reliable and motivated individual to join our customer service team here at Viz-Pro. We are one of the UK’s leading providers in our field, a family run business, looking for an ambitious individual to grow with the business who has a clear path for progression to work with the management team....
-
Weekend Customer Service Advisor
5 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Weekend Customer Service Advisor** **Metrorod/Metroplumb** **Fully remote (Training in Macclesfield)** **£11 per hour** **16 hours (8.5 hours each day)** We are recruiting for our out of hours team here at Metrorod/Metroplumb. This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the...
-
Weekend Customer Service Advisor
6 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Weekend Customer Service Advisor** **Metrorod/Metroplumb** **Fully remote (Training in Macclesfield)** **£11 per hour** **16 hours (8.5 hours each day)** We are recruiting for our out of hours team here at Metrorod/Metroplumb. This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the...
-
Evening Customer Service Advisor
5 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Evening Customer Service Advisor** **Metrorod/Metroplumb** **Fully remote** **£11 per hour** **5pm-9pm Monday to Friday (20 hours per week)** We are recruiting for our out of hours team here at Metrorod/Metroplumb. This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the evening. Metro...
-
Weekend Customer Service Advisor
6 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Weekend Customer Service Advisor** **Metrorod/Metroplumb** **Fully remote (Training in Macclesfield)** **£11 per hour** **16 hours (8.5 hours each day)** We are recruiting for our out of hours team here at Metrorod/Metroplumb. This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the...
-
Sales and Service Advisor
1 month ago
Macclesfield, Cheshire East, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team in Macclesfield, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist...
-
Evening Customer Service Advisor
5 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Evening Customer Service Advisor** **Metrorod/Metroplumb** **Fully remote** **£11 per hour** **4 on 4 off rota - Either 5-9pm, 6-10pm or 7-11pm 4 nights per week, then 4 days off etc.** We are recruiting for our out of hours team here at Metrorod/Metroplumb. This is a great opportunity for those looking to increase their income, or for anyone who is...
-
Customer Advisor
5 months ago
Macclesfield, United Kingdom Peaks & Plains Housing Trust Full timePeaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives. We are excited to announce that we now have a full time Customer Services Advisor vacancy within...
-
Customer Advisor
6 months ago
Macclesfield, United Kingdom Peaks & Plains Housing Trust Full time**Contract: Permanent** **Hours: Full-time 37 hours per week** Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives. We are excited to announce that...
