Customer Service Advisor
5 months ago
DoorCo is an established manufacturing and distribution business that continues to grow and expand rapidly. We are currently seeking to recruit an enthusiastic and motivated Customer Services Advisor to join our busy and dedicated team in Macclesfield.
Duties include, but are not limited to
- Building effective customer relationships and responding to queries in a timely manner
- Updating customer specifications and arranging marketing assistance
- Answering technical and product related queries.
- Providing customers with updates of orders placed.
- Making amendments to orders based on customer requirements or changes.
- Helping resolve any product or delivery related issues.
- Liaising with other departments; production, purchasing, transport, credit control regarding potential issues which might affect customer service.
Training will be provided to use in-house systems (Business Micros and Sage computer systems).
Required experience and skills
- B2B/trade sales/service experience.
- Organisational skills and strong time and task management
- Proven experience of regular and timely verbal communication
- Strong attention to detail
- Good all-round IT skills and proficiency in MS Office products
- An enthusiastic attitude and desire to do what is required
- An ability to stay calm under pressure, multitask and prioritise workload.
This is a full-time role of 37.5 hours per week with 31 days holidays (Inc Stats).
Employee Benefits including
- Health Cash Plan & Holiday annual buy and sell scheme
- Reward and recognition
- Long service awards
- Employee events
- Employee discounts across multiple retailers
- Pension with Standard Life.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£24,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
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