Customer Service

6 months ago

Macclesfield, United Kingdom NFU Mutual Full time

**Customer Service & Sales Advisor**:

- Insurance role with full training + development + progression opportunities
- Monday-Friday 9am-5pm. No weekends
- Based on the outskirts of Macclesfield town centre with onsite parking

**About the Role**:
As an NFU Mutual Customer Service & Sales Advisor you’ll be the backbone of the team in our Macclesfield Agency where you’ll deliver the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous development.

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Service & Sales Advisor you’ll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be fully trained before promoting and selling NFU Mutual products and services that meet our customers needs.

As part of our thriving and vibrant team, you’ll handle a wide range of customer queries within the agency with a view to delivering maximum profitable growth. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, generating leads, processing renewals as well as providing quotations - all whilst building long-lasting customer relationships. We’ll provide everything you need to develop your knowledge and skills to ensure you sell NFU Mutual products and services professionally and compliantly.

Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.**About You**:
Whatever your background, you’re enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with customers and colleagues alike. You’re patient and reassuring, and always willing to go at the customers’ pace. You’ll make our insurance customers feel comfortable, whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. To join our team, you will have:

- Experience working within a customer service environment
- Experience of working within a sales role would be advantageous
- Experience of working within Insurance or a regulated environment would be desirable however not essential as we will provide you with all of the training you need to be successful within this role
- The desire and ability to build rapport with customers
- A proactive mindset to find the best solutions for customers

**Rewards & Benefits**:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

- Salary up to £25,000 depending on experience
- 25 days annual leave + bank holidays
- Full training and insurance licensing provided with progression opportunities available

**Macclesfield**:
We have over 300 local Agency offices across the UK who look after existing customers and attract new ones.

Visit the Our local Agency Network office

**Vacancy managed by**:
Lynn Miller

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