Customer Service Advisor

6 months ago


Macclesfield, United Kingdom Caroo Full time

**Job description**

**Customer Service Advisor  **

**Salary Of A Customer Service Advisor £24,000 basic**

**Customer Service Advisor Hours: 40 hours / Full time**

**Benefits of a customer service advisor**:

- Casual dress
- Company pension
- Death in Service
- On-site parking

**Key responsibilities** **of a Customer Service Advisor**
- Receiving
warm inbound calls from clients seeking a financial solution.
- Making
outbound calls to customers who have inquired for a loan.
- Transferring
customers to 3rd party lenders
- Taking
compliant fact finds from clients.
- Chasing
clients for outstanding documents

**Customer Service Advisor Role**
- Customer
Service Advisors are the first point of
contact for customers from a variety of sources.
- These will be from either warm inbound or outbound call campaigns. You will NOT be required to work on a on an outbound dialler.

**Experience of a Customer Service Advisor**
- Experience
of working within as a
Customer Service adviser is preferred
- Great telephone manner and excellent rapport building skills.
- IT Literate
- Attention to detail.

**Personal aptitudes required**:

- Motivated by positive customer interaction
- Actively enjoys talking to clients and have
the patience to explain products
- Drive and determination to meet targets and
succeed

Hours on a shift pattern as follows: Monday
- Wednesday shifts between 9am - 7pm, Thursday 9 - 6.30, Friday 9 - 5.30. You will
alternate between early and late starts to make up the 40 hours.

Work Location: Office based,
Macclesfield, - Office based

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Financial planning services
- Life insurance
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Loyalty bonus

Ability to commute/relocate:

- Macclesfield, SK11 6JS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CSA



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