Customer Service Advisor
6 months ago
**Job description**
**Customer Service Advisor **
**Salary Of A Customer Service Advisor £24,000 basic**
**Customer Service Advisor Hours: 40 hours / Full time**
**Benefits of a customer service advisor**:
- Casual dress
- Company pension
- Death in Service
- On-site parking
**Key responsibilities** **of a Customer Service Advisor**
- Receiving
warm inbound calls from clients seeking a financial solution.
- Making
outbound calls to customers who have inquired for a loan.
- Transferring
customers to 3rd party lenders
- Taking
compliant fact finds from clients.
- Chasing
clients for outstanding documents
**Customer Service Advisor Role**
- Customer
Service Advisors are the first point of
contact for customers from a variety of sources.
- These will be from either warm inbound or outbound call campaigns. You will NOT be required to work on a on an outbound dialler.
**Experience of a Customer Service Advisor**
- Experience
of working within as a
Customer Service adviser is preferred
- Great telephone manner and excellent rapport building skills.
- IT Literate
- Attention to detail.
**Personal aptitudes required**:
- Motivated by positive customer interaction
- Actively enjoys talking to clients and have
the patience to explain products
- Drive and determination to meet targets and
succeed
Hours on a shift pattern as follows: Monday
- Wednesday shifts between 9am - 7pm, Thursday 9 - 6.30, Friday 9 - 5.30. You will
alternate between early and late starts to make up the 40 hours.
Work Location: Office based,
Macclesfield, - Office based
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Financial planning services
- Life insurance
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Supplemental pay types:
- Loyalty bonus
Ability to commute/relocate:
- Macclesfield, SK11 6JS: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: CSA
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