Customer Service Officer
7 months ago
Role is mostly homeworking, but visits to our office at Macclesfield Town Hall will be required for training and meetings.
**JOB PURPOSE**
To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.
**PRINCIPAL RESPONSIBILITIES**
1 Receive all customer enquiries and service requests received face to face and via the telephone to resolve as many requests at first point of contact as possible.
2 Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
3 Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
4 Manage customer complaints, compliments and suggestions in accordance with the Council’s procedures.
5 Contribute ideas that create efficiencies or improvements in customer facing and other processes.
6 Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments.
Experience of working in a local authority call centre or customer
centre environment
Handling abusive or emotive customers
Experience of dealing with customer complaints
Experience of dealing with challenging
customers
Experience of dealing with customer enquiries to their conclusion
**Job Types**: Full-time, Temp to perm
Contract length: 8 months
**Salary**: From £11.60 per hour
**Benefits**:
- Company pension
Ability to commute/relocate:
- Macclesfield, SK10: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service 6 years (required)
- Administrative 6 years (required)
- social housing (preferred)
- call centre 6 years (preferred)
Work Location: Hybrid remote in Macclesfield
Reference ID: msi5229676
-
Customer Service
4 days ago
Macclesfield, United Kingdom Search Consultancy Full timeCustomer Service Macclesfield Salary £22,000 rising to £24k after six month probation - Hybrid working 4 days at home 1 day in office after 4 week training - Paid leave on employee's birthday and Christmas - 33 days holiday increasing after 2 years - Buy/ Sell holiday scheme available - Optional IRPM qualification training after probation I'm proud to...
-
Customer Service Liaison Officer
5 days ago
Macclesfield, Cheshire East, United Kingdom Forrest Recruitment Full timeWe are collaborating with a renowned company based in Macclesfield to find an experienced Customer Service Advisor. Forrest Recruitment is committed to finding the right candidate for this role.About the JobBuilt relationships with customers and clients through effective communication and problem-solving skills.Addressed incoming customer queries in a timely...
-
Customer Service Advisor
5 days ago
Macclesfield, United Kingdom Search Consultancy Full time**Job Title: Customer Service Advisor** **Job Location: Alderley Edge** **Job Salary: £20,000 plus average monthly bonus of £220 for call quality** **Job hours:Monday to Friday 9-5:30, early finish Friday's!** Looking for a new Customer Service opportunity based in Alderley Edge for a company with some of the best benefits in the UK? We are looking...
-
Customer Service Advisor
7 months ago
Macclesfield, United Kingdom Caroo Full time**Job description** **Customer Service Advisor ** **Salary Of A Customer Service Advisor £24,000 basic** **Customer Service Advisor Hours: 40 hours / Full time** **Benefits of a customer service advisor**: - Casual dress - Company pension - Death in Service - On-site parking **Key responsibilities** **of a Customer Service Advisor** -...
-
Customer Service Advisor
6 months ago
Macclesfield, United Kingdom Caroo Full time**Job description** **Customer Service Advisor ** **Salary Of A Customer Service Advisor £24,000 basic** **Customer Service Advisor Hours: 40 hours / Full time** **Benefits of a customer service advisor**: - Casual dress - Company pension - Death in Service - On-site parking **Key responsibilities** **of a Customer Service Advisor** -...
-
Customer Service Representative
6 months ago
Macclesfield, United Kingdom Hiring Wizard Full timeHiring Wizard on behalf of New Red Planet has an exciting opportunity for a **Customer Service Representative **to join the team. Location: Alderley Park, Alderley Edge **Salary**: Up to £25,000 per annum (dependent on skills and experience) **Job Type**: Full-Time, Permanent Hours: 37.5 per week (Monday to Friday, 9am - 5:30pm) **About Us**: New Red...
-
Customer Service Advisor
3 days ago
Macclesfield, United Kingdom Four Recruitment Limited Full time**Job role**: Customer Service Advisor **Location**:Macclesfield **Pay Bracket**: £21,000-£23,000 **Benefits**:28 days holiday, hybrid working, staff discounts & free breakfast on Fridays. Our client is one of the fastest growing companies in the beauty world of health and wellbeing. They have rapidly grown over the last few years, launching 16...
-
Customer Services Executive
3 days ago
Macclesfield, United Kingdom CurrentBody Full timeWe are the first company to recognise one of the fastest growing trends in the world of beauty. With modern innovation allowing manufacturers to create devices that mimic the on-site devices used by professionals in salons, spas, and clinics, CurrentBody has brought together a complete selection available for home use technology. We are looking for a highly...
-
Customer Service Consultant
4 weeks ago
Macclesfield, Cheshire East, United Kingdom Royal London Full timeAbout the RoleWe are seeking a Customer Service Consultant to join our team in Macclesfield, GB.The ideal candidate will have experience in customer service and possess high level of customer care skills.As a key point of contact for customers, you will be responsible for resolving queries through to completion and maintaining accurate customer data.You will...
-
Customer Service Representative
3 months ago
Macclesfield, Cheshire East, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Macclesfield, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Customer Service Representative
2 months ago
Macclesfield, Cheshire East, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a highly skilled Customer Service Representative to provide exceptional service to our customers in Macclesfield, UK. As the first point of contact, you will handle incoming calls, emails, and chat queries with professionalism and efficiency.Key Responsibilities:Provide accurate information regarding products and services.Resolve customer...
-
Customer Service Advisor
7 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Customer Service Advisor** **Metrorod/Metroplumb** **Full time permanent** **£23,859 per annum (increasing upon successful probation period)** **Mon-Fri weekly rota** - Relaxed, open plan office environment (not a call centre environment!)**_ - Friendly, laid back office with a variety of different kinds of people!**_ - Self development and wellbeing at...
-
Customer Service Representative
7 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Customer Service Advisor** **Metrorod/Metroplumb** **Full time permanent** **£23,859 per annum (increasing upon successful probation period)** **Mon-Fri weekly rota** - Relaxed, open plan office environment (not a call centre environment!)**_ - Friendly, laid back office with a variety of different kinds of people!**_ - Self development and wellbeing at...
-
Customer Service Advisor
3 days ago
Macclesfield, United Kingdom Chapel Interiors Full timeChapel interiors are a family run business that started with our Wilmslow store. The store grew through a love of quality paint and wallpaper products and a commitment to provide excellent customer service. We began trading online in 2009 allowing us to expand both our product range and customer base. We are looking for a customer service advisor to join...
-
Customer Service Advisor
7 months ago
Macclesfield, United Kingdom Pro - Active Personnel Full time**Job Details**: - Salary, £26 - 27k - Hours 8am til 5pm Monday to Thursday early finish on a Friday - Full time permanent role **Key Purpose of Job**: The purpose of this role is to help customers with their order requirements. Deal with their questions and supply customers with information about our products and services. Then process the orders, put...
-
Customer Service Executive
7 months ago
Macclesfield, United Kingdom Proactive Personnel Ltd Full timeWe are seeking a Customer Service Representative to join our clients team in Macclesfield As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity for individuals who are passionate about delivering excellent customer experiences and have...
-
Customer Service Executive
6 months ago
Macclesfield, United Kingdom Proactive Personnel Ltd Full timeWe are seeking a Customer Service Representative to join our clients team in Macclesfield As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity for individuals who are passionate about delivering excellent customer experiences and have...
-
Customer Service Executive
7 months ago
Macclesfield, United Kingdom Pro - Active Personnel Full time**Job Overview**: We are seeking a Customer Service Representative to join our clients team in Macclesfield As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity for individuals who are passionate about delivering excellent customer...
-
Customer Service Advisor
7 months ago
Macclesfield, United Kingdom DoorCo LTD Full timeDoorCo is an established manufacturing and distribution business that continues to grow and expand rapidly. We are currently seeking to recruit an enthusiastic and motivated Customer Services Advisor to join our busy and dedicated team in Macclesfield. Duties include, but are not limited to - Building effective customer relationships and responding to...
-
Customer Service Advisor
7 months ago
Macclesfield, United Kingdom DoorCo LTD Full timeDoorCo is an established manufacturing and distribution business that continues to grow and expand rapidly. We are currently seeking to recruit an enthusiastic and motivated Customer Services Advisor to join our busy and dedicated team in Macclesfield. Duties include, but are not limited to - Building effective customer relationships and responding to...