Customer Service Advisor

3 weeks ago


Macclesfield, United Kingdom Pro - Active Personnel Full time

**Job Details**:

- Salary, £26 - 27k
- Hours 8am til 5pm Monday to Thursday early finish on a Friday
- Full time permanent role

**Key Purpose of Job**:
The purpose of this role is to help customers with their order requirements. Deal with their questions and supply customers with information about our products and services. Then process the orders, put them on the system and deal with the customer through the order process until the customer takes delivery

**Benefits**:
This a great opportunity to join a fast-paced, dynamic and entrepreneurial business, and these are some of the benefits you can expect as an employee
- The chance to work with world leading sports clubs and brands
- Working within a growing, fast-paced and forward-thinking business
- The opportunity to grow and develop as the department evolves into a key revenue stream for the business
- 28 days holiday
- Early finish on a Friday

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer enquiries
- Communicating with customers through various channels
- Acknowledging and resolving any customer feedback, particularly if an issue needs quick resolution
- Knowing our products and services so that you can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Provide a point of contact / link between customer and production
- Register sales orders on Sage
- Offer quotes to customers
- Update daily log - notify customers of shipping details
- Support commercial team with sample requests / quotes / production etc
- All other reasonable duties as may be assigned

This is a full time, **office based role**, working within a small dynamic team

Pay: £26,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Customer Service



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