Weekend Customer Service Advisor
5 months ago
**Weekend Customer Service Advisor**
**Metrorod/Metroplumb**
**Fully remote (Training in Macclesfield)**
**£11 per hour**
**16 hours (8.5 hours each day)**
We are recruiting for our out of hours team here at Metrorod/Metroplumb.
This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the weekends
Metro Rod has been leading the way in drainage solutions for over 40 years.
Founded in 1983, Metro Rod is a leading provider of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 40 franchisees with geographical coverage across the majority of the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.
Metro Rod serves national business customers across multiple sectors including facilities management, retail, water utilities, social housing, hospitality and insurance, as well as local businesses and other customers in the private and public sectors. Domestic customers also form a small part of Metro Rod’s business.
**What does it entail?**
- Providing a first class customer experience for National Account, Regional Account, Local Account and Domestic customers
- Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts
- Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
- Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
- Learning and adhering to multiple service level agreements of all clients
- Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved
**What do we look for?**
- Exceptional customer service skills
- Experience within a phone-based customer service/call-centre role
- Ability to follow processes and procedures
- Strong eye for detail
- Resilience
- Proactive approach - able to look at the bigger picture
- Adaptability - able to think on your feet
- Strong work ethic
**Job Types**: Part-time, Permanent
Pay: £11.00 per hour
**Benefits**:
- Company pension
- Work from home
Schedule:
- Every weekend
- Weekend availability
- Weekends only
Application question(s):
- Are you able to travel to Macclesfield for the 6 weeks training program?
**Experience**:
- database/CRM: 1 year (required)
- Customer service: 3 years (required)
Work Location: Hybrid remote in Macclesfield
Reference ID: BB2109
-
Weekend Customer Service Advisor
6 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Weekend Customer Service Advisor** **Metrorod/Metroplumb** **Fully remote (Training in Macclesfield)** **£11 per hour** **16 hours (8.5 hours each day)** We are recruiting for our out of hours team here at Metrorod/Metroplumb. This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the...
-
Weekend Customer Service Advisor
6 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Weekend Customer Service Advisor** **Metrorod/Metroplumb** **Fully remote (Training in Macclesfield)** **£11 per hour** **16 hours (8.5 hours each day)** We are recruiting for our out of hours team here at Metrorod/Metroplumb. This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the...
-
Customer Service Advisor
6 months ago
Macclesfield, United Kingdom Caroo Full time**Job description** **Customer Service Advisor ** **Salary Of A Customer Service Advisor £24,000 basic** **Customer Service Advisor Hours: 40 hours / Full time** **Benefits of a customer service advisor**: - Casual dress - Company pension - Death in Service - On-site parking **Key responsibilities** **of a Customer Service Advisor** -...
-
Customer Service Advisor
5 months ago
Macclesfield, United Kingdom Caroo Full time**Job description** **Customer Service Advisor ** **Salary Of A Customer Service Advisor £24,000 basic** **Customer Service Advisor Hours: 40 hours / Full time** **Benefits of a customer service advisor**: - Casual dress - Company pension - Death in Service - On-site parking **Key responsibilities** **of a Customer Service Advisor** -...
-
Customer Service Advisor
6 months ago
Macclesfield, United Kingdom DoorCo LTD Full timeDoorCo is an established manufacturing and distribution business that continues to grow and expand rapidly. We are currently seeking to recruit an enthusiastic and motivated Customer Services Advisor to join our busy and dedicated team in Macclesfield. Duties include, but are not limited to - Building effective customer relationships and responding to...
-
Customer Service Advisor
6 months ago
Macclesfield, United Kingdom DoorCo LTD Full timeDoorCo is an established manufacturing and distribution business that continues to grow and expand rapidly. We are currently seeking to recruit an enthusiastic and motivated Customer Services Advisor to join our busy and dedicated team in Macclesfield. Duties include, but are not limited to - Building effective customer relationships and responding to...
-
Customer Advisor
6 months ago
Macclesfield, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 10 hours per week - Weekend Contract** **Permanent Contract** **Shifts available Saturday - Sunday, 7.00am - 8.00pm** **£10.60 per hour** **B&Q Macclesfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...
-
Customer Service
5 months ago
Macclesfield, United Kingdom NFU Mutual Full time**Customer Service & Sales Advisor**: - Insurance role with full training + development + progression opportunities - Monday-Friday 9am-5pm. No weekends! - Based on the outskirts of Macclesfield town centre with onsite parking **About the Role**: As an NFU Mutual Customer Service & Sales Advisor you’ll be the backbone of the team in our Macclesfield...
-
Customer Service Advisor
6 months ago
Macclesfield, United Kingdom Viz-Pro Ltd Full time**Job Title: Customer Service Advisor** We are looking for a reliable and motivated individual to join our customer service team here at Viz-Pro. We are one of the UK’s leading providers in our field, a family run business, looking for an ambitious individual to grow with the business who has a clear path for progression to work with the management team....
-
Evening Customer Service Advisor
5 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Evening Customer Service Advisor** **Metrorod/Metroplumb** **Fully remote** **£11 per hour** **5pm-9pm Monday to Friday (20 hours per week)** We are recruiting for our out of hours team here at Metrorod/Metroplumb. This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the evening. Metro...
-
Customer Service Advisor
6 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Customer Service Advisor** **Metrorod/Metroplumb** **Full time permanent** **£22,880 per annum** **Mon-Fri weekly rota** We are recruiting for our prestigious quotes team here at Metrorod/Metroplumb Support Centre. This is the perfect opportunity for someone with a strong Call/Contact Centre background who is used to delivering a first-class customer...
-
Customer Service Advisor
6 months ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Customer Service Advisor** **Metrorod/Metroplumb** **Full time permanent** **£23,859 per annum (increasing upon successful probation period)** **Mon-Fri weekly rota** - Relaxed, open plan office environment (not a call centre environment!)**_ - Friendly, laid back office with a variety of different kinds of people!**_ - Self development and wellbeing at...
-
Customer Advisor
6 months ago
Macclesfield, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 20 hours per week 5/7 days** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **£10.60 per hour** **B&Q Macclesfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...
-
Customer Advisor
6 months ago
Macclesfield, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 23.45 hours per week - 5 x 5hr shifts** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q *Macclesfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers...
-
Temporary Customer Service Advisor
7 months ago
Macclesfield, United Kingdom Page Personnel Full timeGreat working patterns and pay rate - Possibility of being made permanent **About Our Client**: Our client is a leading business within drainage solutions. They are looking for a Temporary Customer Service Advisor to join their Macclesfield team on a temporary basis with the view of being made permanent. As a Temporary Customer Service Advisor you will: -...
-
Customer Advisor
5 months ago
Macclesfield, United Kingdom Peaks & Plains Housing Trust Full timePeaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives. We are excited to announce that we now have a full time Customer Services Advisor vacancy within...
-
Customer Advisor
6 months ago
Macclesfield, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 15 hours per week - 4 x 4hr shifts** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 8.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Macclesfield** We believe anyone can improve their home to make life better. Every day, we give our millions of...
-
Customer Advisor
6 months ago
Macclesfield, United Kingdom Peaks & Plains Housing Trust Full time**Contract: Permanent** **Hours: Full-time 37 hours per week** Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives. We are excited to announce that...
-
Customer Advisor
6 months ago
Macclesfield, United Kingdom Peaks & Plains Housing Trust Full time**Contract: Permanent** **Hours: Full-time 37 hours per week** Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives. We are excited to announce that...
-
Customer Advisor
1 month ago
Macclesfield, United Kingdom CV-Library Full timeCustomer Advisor Macclesfield, Cheshire £14,763 increasing to £15,649 after 6 months (£23,750 increasing to £25,175 pa full-time equivalent) Permanent Part-time - 23 hours per week Work Pattern: Monday 11:45-14:45, Tues & Weds 11:45-14:30, Thurs and Fri full days either 8:30am -16:30 or 9am-17:00 with 45 mins lunch Closing Date:...
