Facilities and Communications Team Administrator
5 months ago
**Facilities and Communications Team Administrator**
We have an exciting opportunity for a Facilities and Communications Team Administrator to join the A&O Shearman Belfast office
**Facilities & Communications**
The Facilities and Communications Team is the first point of contact for all new business and external callers. It provides a range of transactional and information services to both the A&O Shearman London and Belfast Offices in relation to a 24/7 Switchboard service, facilities helpdesk (handling requests for maintenance and engineering), space reservations (including car park bookings), catering, general directory enquiries, housekeeping, vending, stationary and pest control.
- The purpose of the Facilities and Communications team is three fold:_
- ** Switchboard**: Handling internal, external and overseas calls. First point of contact for new business calls. To ensure a high quality of service is delivered at all times.
- ** Reservations**: Booking car park space and meeting rooms along with catering, AV/VC and any other requirements needed.
- ** Facilities Helpdesk**: Logging facilities and engineering jobs via an online system. Ensuring that the jobs are prioritised and completed in line with the service level agreements
**A&O Shearman**
A&O Shearman is a new global industry-leading law firm, with 48 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.
We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.
Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to diversity, equity and inclusion and we provide support and ways of working that help you optimise your wellbeing.
What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
**What you will do**
- Ensure that the highest standards of customer service are provided at all times.
- Ensure all comments, complaints and compliments are promptly escalated.
- Ensure quality communication between team and departments is maintained, especially during handovers.
- Develop meaningful relationships with different departments and service providers to ensure a seamless and professional service.
- Support Team Leader with improving standards of service and efficiencies within the department.
- Ad-hoc projects and additional administrative tasks
**Who we are looking for**
We are looking for people who are genuine, confident and committed. We also love hearing from people who have a passion to motivate and inspire the team with an infectious passion for providing superb customer service.
**What you will have**
- Excellent telephone manner - clear and well pronounced spoken English is essential
- Strong customer service skills and experience
- Good working knowledge of Microsoft Office
**What we can offer you**
We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services.
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