Implementation Assistant

3 months ago

Belfast, United Kingdom Barclay Communications Full time

**Job Specification**

Responsibilities will include:

- Liaise with company departments such as the sales teams and Accounts to ensure that customers are connected within appropriate timeframes.
- Liaise with Gamma/ IPECS when processing new contracts and/or upgrades.
- Log all cases on Salesforce and check details against internal systems.
- Ensure all paperwork is correct at time of processing to ensure best customer experience.
- Ensure all systems are updated and correct such as Salesforce, Gamma, IPECS.
- Process all hardware and accessories requests.
- Book customer installations into engineering diary and liaise with engineering team regarding installations.
- Escalate any issues i.e. customer queries or order related issues to the relevant team within the supplier/Barclay Team Leader.
- All other reasonable duties i.e. updating of internal worksheets used to track orders/stock and responding to internal/external queries in the Implementations inbox.

**Person Specification**
- Excellent time-management and organisational skills
- Self-management and motivation
- Excellent attention to detail
- Excellent communication and interpersonal skills
- Excellent team skills
- Excellent working knowledge of Microsoft Word and Excel
- Minimum of five GCSEs including Maths and English
- At least one year’s administrative experience

**Company Benefits**
- Hours of work 08.30 - 5 Monday to Thursday, 9 - 5 Friday. No late nights or weekends.
- Reward and Recognition Program celebrating wins monthly, quarterly, and annually including Beer Fridays once a month and manager-led breakfast mornings.
- Career progression limitless professional development with access to mentors and training.
- Employee Wellbeing facilities include cycle to work scheme, eye care vouchers, paid medical and mental health appointments.
- Company Events all‐expense paid company events and parties.
- Pension: we offer an 8% combined pension.
- Electric car scheme purchase an electric car through our scheme (tenure specific).
- Discount on Technology benefit from our supplier discount on top of the range equipment.
- Charity work - get involved in our fundraising and activity days for our charity partners.
- Referral program you’ll receive a bonus for each friend or family that joins our team.

**Business Principles**:
The following are mandatory for all employees:

- To comply with company policy and best practices in security, legal and regulatory compliance, including compliance to international and national quality standards.
- To always safeguard customer information.
- To access, use or disclose customer information only when necessary to carry out the job.
- To complete and maintain up to date all paperwork and processes.
- We are an equal opportunities Employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability, or religious belief.**Position**:Receptionist

**Location**:Belfast

**Essential Duties**:

- Greet all guests in a timely, friendly manner; provide information on our services and answer any questions they may have.
- Handle all incoming mail; prepare outgoing mailings by mailing documents to clients.
- Maintain office supplies inventory; make copies of documents or other printed material as requested by staff.
- Maintain office cleanliness; perform light housekeeping duties such as vacuuming, mopping, dusting, organizing/organizing, etc.
- Provide basic filing services to staff; maintain file boxes; organize files according to company policy.
- Maintain inventory of office supplies; maintain office supply room; stock supplies as needed.
- Perform other duties as assigned.

**Experience**:High School Diploma or equivalent required. Previous administrative or clerical experience preferred. Must have reliable transportation and possess a valid driver’s license with a clean driving record. Must be able to pass a drug test and background check.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (required)

Work Location: In person

Reference ID: Landline Implementation Specalist

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