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Recovery Officer

4 weeks ago

Remote, United Kingdom Liberata Full time

**Job Title: Recovery Officer**

**Vacancy reference number: 00441**

**Salary: up to £22,036**

**Location: Home based ideally residing in the Swindon area**

**Contract type: Permanent/Full Time (37 Hours per week)**

**The Vacancy**:
The main objective for this position will include the maximisation of collection in respect of Council Tax and Business Rates accounts, handling complex financial queries and supporting our customers to find solutions to difficult issues. You will be expected to manage challenging situations to conclusion, taking full ownership of the outcome and embracing first contact resolution as a standard approach.

**Key tasks and responsibilities**:

- Manage business and residential accounts;
- Liaise with businesses and residents;
- Undertake housekeeping reports and exercises;
- Undertake debt chasing and control recovery;
- Timely and accurate action of client requests;
- To support operational service delivery to clients;
- Comply with corporate HR and Health & Safety policies and procedures;
- Support\mentor colleagues with their development;
**Essential Skills and Attributes**:

- Previous administration, account management experience;
- Previous debt management, collection experience;
- Evidence of delivering a first class service to a diverse range of customers from initial point of contact;
- Experience of gathering, organising and managing information;
- Being responsive, customer-focused and committed to customer care;
- Demonstrate a flexible approach to working patterns to meet business peaks and troughs;
- Educated to GCSE level or equivalent with minimum of 5 grades of A-C /9-4, including English and Maths;
**The Company**:
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values **Expert**, **Accessible**, **Dependable**_._

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

**Our Staff Benefits**:

- free eye tests,
- cycle to work scheme
- 25 days annual leave (Fulltime) + up to 8 days Bank Holidays
- Organised company events
- A casual dress code
- Wellness programme
- Staff Referral Programme.
- Access to staff discounts with retailers such as Argos, Currys, M&S, B&Q, Debenhams.
- Liberata will also automatically enrol you into our contribution matching pension scheme.

The closing date for this vacancy is**:8th August 2023**
- Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential_.

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,036.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have any criminal convictions which are not regarded as spent under the Rehabilitation of Offenders Act 1974?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administration: 1 year (preferred)
- Account Management: 1 year (preferred)
- Debt Management & Collection: 1 year (required)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Remote

Application deadline: 08/08/2023
Reference ID: 00441

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