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Support Officer- Accounts Receivable

6 months ago

Remote, United Kingdom UK Health Security Agency Full time

**Details**:
**Reference number**:

- 300040**Salary**:

- £24,091 - £27,690**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Type of role**:

- Finance**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Remote working (anywhere in the UK)About the job

**Job summary**:

- We are looking for a Support Officer to join the Accounts Receivables team within the Finance and Commercial directorate of UKHSA_
- The Support Officer will be responsible for a section of the Receivables ledger dealing with credit control queries and ensuring cash flow for the business is maximised and to minimise the risk of non-payment associated with the supply of goods and/or services to agreed contractual terms and conditions_
- The position has a primary focus in ensuring cash is collected in a timely manner and that cash has been correctly allocated. The role is process and task driven to ensure that customer accounts are promptly analysed, and queries swiftly handled. _

**Job description**:

- Your key responsibilities will include:_
- _ A section of the Receivables ledger dealing with credit control queries and ensuring cash flow for the business is maximised and to minimise the risk of non-payment associated with the supply of goods and/or services to agreed contractual terms and conditions_
- _
Ensuring cash is collected in a timely manner and that cash has been correctly allocated. The role is process and task driven to ensure that customer accounts are promptly analysed, and queries swiftly handled_
- _
Managing incoming customer enquires as well as internal UKHSA department enquires and responding to them in a timely manner_

**Person specification**:

- _ You will have responsibility for a section of the Receivables ledger dealing with credit control queries and ensuring cash flow for the business is maximised and to minimise the risk of non-payment associated with the supply of goods and/or services to agreed contractual terms and conditions_
- _ To work with the Principle Support Officer, the Head of Accounts Receivable and Receivables team to ensure that the business delivers agreed collective targets._
- _ To ensure that receipts and allocations are accurately managed on a timely basis and the prompt resolution of customer queries in order to deliver a quality service._
- _ To work with the Principal Support Officer to assist in releasing any sales order blockages that have been identified and to take responsibility for these to a satisfactory outcome._
- _ To work with and advise the Principle Support and the Head of Accounts Receivable in recommendations to driving change and process improvements including system development_
- _ The post holder will be responsible for ensuring the accuracy of invoices raised for all debtors, collection, and recovery of cash in a timely manner and assisting in reporting on all outstanding debtors._
- _ Work with the Principle Support Officer and the Head of Accounts Receivable in the maintenance of strong relationships with both third party and internal customers_
- _ Assisting where required, ensuring that compliance to all audit and statutory requirements are adhered to including assisting the team with information to produce reports for year-end requirements._
- _ To work with the Principle Support Officer ,Section Head - Accounts Receivables and Receivables team to maximise the MaPS system usage_
- _ Cover for other Receivables colleagues in their absence ensuring department objectives are maintained_

**_ Security clearance level requirement_**
- People working with government assets must complete Basic Personnel Security Standard checks._

**_ Essential Criteria_**
- _ Proven experience in working in a sales ledger/credit control environment with high volumes of transactions._Proven excellent communication skills_
- _ Proven experience in a customer services function_
- _ Experience in an Order to Cash - Accounts Receivable/Sales Ledger Team particularly knowledge and experience of a shared service business centre_
- _ Experience of working in a credit control department_
- _ Microsoft Office skills particularly in Excel, Word and Outlook_
- _ Evidence of achieving targets_

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:
**_ Selection process details_**
- This vacancy is using _Success Profiles_, and will assess your behaviours and experience._
- This should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with particular reference to the Experience criteria or the essential criteria (outlined in the person specification section)._

**_ Stage 1 - Application & Shortlis